Client Service Executive

4 months ago

Dubai, United Arab Emirates KANTAR Full time

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Client Service Executive

Dubai, Jumeirah Lakes Towers

Role Description

Purpose: To develop a strong understanding of Worldpanel analysis & services. Develop the analytical skills and knowledge required of this role, with the view to be an indispensable support to the Client Service Team with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information

Client Relationship:

- Proactively seek to understand the teams’ client’s business and using this knowledge to improve the work you do
- Assist client contacts in being able to locate and use existing data through your sound knowledge of the content of regular reports, database structures and other regular deliverables

Account Handling:

- Demonstrate real curiosity and a willingness to go above and beyond in dealings with your clients
- Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager
- Support Manager in client meetings/ onsite visits by preparing meeting material and handling follow-up requests
- Production and interpretation of special analyses with a focus on finding patterns in the data and highlighting key points
- Confidently start to use the more advanced capabilities within Powerview such as user defined fields, level groups, etc
- Seek solutions to problems when they arise if errors occur, or processes break down

Basic Data & Tracking:

- Demonstrate exceptional precision & attention to detail, always focusing on accuracy
- Be responsible for/involved in producing the regular deliverables of data and ensuring that they are on time and accurately
- Understand the client’s ways of working and ensure delivery of information meets these requirements
- Be able to retrieve data and understand the output from Powerview, WorldpanelOnline and any other software systems required
- Develop competence in charting and be able to produce basic presentation decks

Analysis & Insight:

- Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
- Begin to learn how to build stories from the data
- Support line manager in obtaining contextual information from different data sources
- Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.
- Build knowledge of FMCG environment including macro trends and Worldpanel’s competitive environment
- Build category and brand awareness in order to be able to identify/explain key influencers to market performance
- Strive to make valuable contributions to basic ad-hoc client data requests adding commentary and drawing out key findings
- Where appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first time

Team, People & Self Development:

- Actively participate/visibly demonstrate and eagerness develop the required skills in training
- Take part in your own performance management using the Kantar appraisal system
- Ensure you maintain an up-to-date PDP with your line manager - monitor your progress, and find solutions for your development needs
- Engage with your line manager - seeking their feedback, input, and contribution to your development - act upon it appropriately asking for advice when relevant
- Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
- Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member
- Show that you are a positive, inquisitive individual who is prepared to focus and commit and get involved
- Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients’ products and advertising (and their competitor products/advertising) for example.

Person specification

A person in this role is likely to have the

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