Client Servicing Analyst
6 months ago
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
**Client Servicing Analyst - Ebury Institutional Solutions (EIS)**
**Dubai Office, DIFC - 4 days in the office**
**The Role**:
Responsibilities will include:
- Collaborate with multiple internal departments to solve client queries
- Collaborate with front office teams to provide great customer service
- Identify upsell opportunities in existing client portfolio
This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression.
**Requirements**:
The role is fast-paced and demanding, and attention to detail and the ability to work effectively under pressure are a necessity. All work will be conducted in English, both written and verbal.
- Driven, with the desire to provide a high level of service to clients
- A strong communicator, with both written and verbal fluency in English
- Proactive
- Fast learning, with the ability to multitask and prioritise workload appropriately
- Diligent, with excellent attention to detail
- Team player
- Fluency in English
- Client-oriented and service-driven, knowing how and when to manage client's expectations with the aim and willingness to go the extra mile
- Experience of direct client contact within financial services is a plus
LI-MO1
LI-Onsite
**About Us**
**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._
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