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Salesforce Admin

4 months ago

Dubai, United Arab Emirates Cloud Desk Technology Full time

Key Responsibilities:

- Manage and maintain the Salesforce platform, including user access, data integrity, and system configuration.
- Design and implement complex reports and dashboards to provide valuable insights to management and end users.
- Should have knowledge on standard salesforce out of the box features which is usually configured by Admin.
- Collaborate with techno-functionals to gather and understand business requirements, and then design and implement Salesforce solutions
- to meet those needs, including DocuSign and Nintex Drawloop integration.
- Assist in the development and enforcement of data governance policies and procedures.
- Manage and resolve escalated support requests and system issues in a timely manner.
- Create and maintain custom objects, fields, and layouts as needed.
- Develop and implement automation processes using workflows, process builder, and Flow.
- Configure and integrate DocuSign for electronic signature capabilities.
- Utilize Nintex Drawloop for document generation and automation.
- Lead deployments of changes and enhancements in a controlled and efficient manner.
- Monitor system performance, troubleshoot issues, and provide support to end users.
- Lead data management efforts, including data cleansing, deduplication, and migration.
- Create and maintain documentation related to system configuration, deployments, and processes.
- Stay up to date with Salesforce releases, DocuSign, Nintex Drawloop, and best practices to ensure our instance remains current and efficient.
- Continuously seek opportunities for process improvement and system optimization.
- Manage sandbox instances such as creating and refreshing the sandboxes.
- User Management with suitable Roles and Profile
- Documentation of user guides for support activities.
- Exposure in doing RCA for issues reported in Production.
- Excellent written and verbal communication skills.
- Admin Certification is mandatory.
- Advanced Admin and Developer certification is preferred.

Application Deadline: 27/03/2024
Expected Start Date: 28/03/2024