Telecoms Technical Support
3 months ago
**Job Title**: Telecoms Tech Support
**Location**: Dubai, UAE
**Company**: Dexterous DMCC
**About Us**:
Dexterous DMCC is a global player in the telecom and commodities industries. We are seeking a dedicated Telecoms Tech Support professional to provide technical assistance to our telecom customers, ensuring seamless operations and resolving technical issues efficiently.
**Responsibilities**:
- Provide technical support to customers, assisting with telecom-related issues, including router setups, connectivity problems, and network troubleshooting
- Work closely with the telecom operations and billing teams to resolve technical disputes and billing-related technical issues
- Document and track issues, escalating complex problems to senior technical staff when necessary
- Collaborate with telecom providers and vendors to ensure the functionality of telecom services
- Maintain up-to-date knowledge of telecom technologies and systems
**Requirements**:
- Experience in telecom technical support or a related technical role
- Strong knowledge of telecom networks, routers, and troubleshooting techniques
- Excellent problem-solving and communication skills
- Ability to handle multiple tasks and work well under pressure
- Proficiency in tech support tools and systems
- Familiarity with telecom hardware (e.g., TP-Link routers) is a plus
- Fluency in English; additional languages are an advantage
**What We Offer**:
- Competitive salary and benefits
- A collaborative and innovative work environment
- Ongoing training and development opportunities
- Career advancement potential within a global telecom company
Pay: Up to AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Location**:
- Dubai (required)
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