Guest Engagement Supervisor

1 month ago


UAE, United Arab Emirates Damac Properties Full time

**Functional Accountabilities
- Ensure Guest Engagement team reviews and updates arrivals lists for the following day, and all departments are informed via daily ‘VIP’ lists
- Ensure that pre-arrival calls are conducted by the Guest Engagement team and to contact personally highlighted VIPs prior to their arrivals
- Ensure that all VIP arrival units for the day are checked by him/herself and the team, ensuring timely readiness, presence of preferences and condition of room
- Along with Assistant Producer on Location Services, Transportation Manager and Duty Manager of the day, to ensure full preparation and effective running of the operation and VIP check in process
- Perform any related duties and special projects as requested
- Ensure permanent lobby presence of Guest Engagement team
- Ensure, that each guest is escorted by doorman to the reception desk and introduced properly
- E nsure that curbside guests and Top suite guests are offered in room check in or in the VIP lounge
- Build and maintain a welcoming and close relationship with Hotel clientele
- Ensure all guests are contacted for courtesy on daily basis and to contact personally, VIP, special attention, and complaint guest
- To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotel facilities and services
- Ensure that Guest Engagement team updates and maintains guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments
- Spot-check the delivery of amenities of in-house long-staying guests
- Follow up with the operational departments of hotels of guest complaint resolution
- Ensure that no guest leaves dissatisfied, by maximizing closure of guest complaint

**Qualifications and experience
**Experience and Technical Knowledge
- Minimum of 3 years luxury hotel experience in Front Office or Guest Relations

**Qualifications
- Degree qualification from a recognized hotel or business school.
- Proficiency in spoken and written business English
- Minimum of 1 year supervisory experience
- Knowledgeable with Opera PMS



  • UAE, United Arab Emirates Damac Properties Full time

    To supervise and ensure the smooth and efficient daily operation of the Guest Engagement operations, ensuring all hotel guests and visitors receive an optimum level of service and care at all times **Functional Accountabilities** - Familiarize yourself with Duty Manager logbook/handover at beginning of shift to be informed of all pending issues -...


  • UAE, United Arab Emirates Holiday Inn Full time

    **GUEST EXPERIENCE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • UAE, United Arab Emirates Damac Properties Full time

    To create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Midtown and build lasting relationships by following our core values. **Duties and Responsibilities** - Comprehensive knowledge of the Hotel,...

  • Guest Service Officer

    1 month ago


    UAE, United Arab Emirates Hyatt Centric Jumeirah Dubai Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...


  • UAE, United Arab Emirates Alila Jabal Akhdar Full time

    Summary Requirements and Skills: - Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment. - Strong interpersonal and communication skills - Sufficient computer knowledge ( Microsoft Office, Opera PMS) - Flexible schedule to meet demands of hotel occupancy. - Fluent in English and additional European language will be...


  • UAE, United Arab Emirates Damac Properties Full time

    Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...

  • IT Supervisor

    2 months ago


    UAE, United Arab Emirates Hilton Full time

    An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within...


  • UAE, United Arab Emirates Hilton Full time

    Housekeeping Supervisor **What will I be doing?** As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards: - Allocate work duties to Team Members - Perform routine inspections of...


  • UAE, United Arab Emirates Hotel Indigo Full time

    In a nutshell, as Public Area Supervisor, you will be responsible for the cleanliness and for maintaining of the appearance of the hotel's public areas. In addition, your responsibilities and essential job functions include but are not limited to the following: - Consistently offer professional, friendly and engaging service - Lead and Supervise the...


  • UAE, United Arab Emirates Holiday Inn Full time

    **About Us** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our...


  • UAE, United Arab Emirates Holiday Inn Full time

    **CONCIERGE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • UAE, United Arab Emirates Holiday Inn Full time

    **ENGINEERING SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....

  • Security Supervisor

    1 month ago


    UAE, United Arab Emirates Holiday Inn Full time

    **SECURITY SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures - Assist the Night Manager and Front Stage cast members in their...

  • Laundry Supervisor

    1 month ago


    UAE, United Arab Emirates Holiday Inn Full time

    **LAUNDRY SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • UAE, United Arab Emirates InterContinental Full time

    About us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...


  • UAE, United Arab Emirates Holiday Inn Full time

    **About us** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our...


  • UAE, United Arab Emirates InterContinental Full time

    We’re searching for a Food & Beverage Supervisor who is responsible for supervising the restaurant operations. The supervisor ensures that the food and beverage service meets the expectations of guests by providing high-quality products and services. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - The Food and...


  • UAE, United Arab Emirates Holiday Inn Full time

    **FOOD & BEVERAGE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • UAE, United Arab Emirates Holiday Inn Full time

    **HUMAN RESOUCES SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....