Retail Manager

1 day ago


Dubai, United Arab Emirates Nathan & Nathan HR Full time

Our client is a specialist with elegant bouquets and captivating floral displays to retail stores, corporate floral arrangements and spectacular floral displays for weddings and other events.

They are a full scale floral design company that offers a variety of long-life roses and fresh orchids in a signature box available for delivery.

The Retail Manager is responsible for overseeing every aspect of the day-to-day supervision of all retail stores, and coordinating activities across all stores. Fluency in English & Arabic is preferred.

Training
- Work with the head florist to ensure that the retail team are fully aware of the company’s range and brand guidelines
- Provide training to all new store managers, assistant managers, supervisors, store administrators and housekeepers, as well as conduct regular training updates for the existing team on new products and methods
- Provide a one-to-one training for store managers, assistant managers and supervisors working at Company franchises prior to new store openings as well as regular training sessions for the franchisees’ team as scheduled throughout the year
- Organize workshops with the retail team where required
Visual Merchandising
- Work with the Head Florist and Design Manager to devise the annual window display calendar based on the different seasons and occasions and submit for management approval
- Work with the Head Florist to ensure VM Guidelines are being met by all stores
Products
- Continuously monitor trends to identify “fast movers” as well as changes in customer purchasing patterns and reporting back to head office
- Support with suggesting new products which address the changing trends as well as purchasing patterns, overall and based on individual stores
- Work with the accounts and management team to ensure correct product pricing and profit margins are maintained
Store operations
- Oversee all store operations and delegate responsibilities where needed
- Ensure compliance with health and safety regulations
- Address customer complaints/feedback in a professional manner
- Work with management to set and implement standard operating procedures for the retail team
- Monitor the retail team to ensure that they are following the standard operating procedures
- Work with the Store Managers, Assistant Managers and Supervisors to ensure that stores are maintained
Monitoring and guidance
- Monitor performance of the florists and store managers to ensure brand guidelines are met and report any issues to the head office where needed
- Work with the head office, Head Florist as well as Store Managers/ Supervisors, to conduct performance reviews for the retail team
- Identify areas where guidance or additional training is needed and work with the Head Florist to conduct training sessions around those areas
- Submit quarterly training schedule to the management team (one quarter in advance)
Sales
- Propose new ideas which would help boost sales and work with the team to develop these ideas
- Identify new opportunities to help grow the customer base
- Together with the Head Florist, organize workshops for florists to provide them with an opportunity to share their ideas about floral designs or sales improvement measures
Procurement and supplier relationships
- Together with the Head Florist, work with the procurement team to ensure that they understand the products used
- Work with the procurement team and Head Florist to help identify the best suppliers for products and store tools
- Support the team in reviewing the quality of products used and whether we can find better quality products with other suppliers
Inventory
- Support the team in identifying sales patterns in order to set minimum required levels for different products

**Job Types**: Full-time, Contract



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