Call Centre Executive

2 weeks ago


Sharjah, United Arab Emirates NMC Healthcare Full time

Answering and relaying calls from patients and customers and addressing their needs appropriately.
- Booking, rescheduling, and cancelling appointments as per each patient’s convenience
- Ensuring customer satisfaction and following up on resolving patients’ complaints.
- Reporting to superiors about the customer reviews/feedback received.
- Being up to date about the prices, offers and doctors available at the clinics.
- Providing clear and correct information to the customers according to requirement.
- Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
- Responding to website chats and meeting the needs of online customers.
- Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
- Simplifying interfacility communication in relation to the availability of doctors and services.
- Recording and recognizing the trend of calls to duly inform the management.
- Preparing reports as required by superiors.
- Handling calls efficiently without impeding quality of service.
- Maintaining a calm and professional demeanor when interacting with customers or colleagues.
- Answering and relaying calls from patients and customers and addressing their needs appropriately.
- Booking, rescheduling, and cancelling appointments as per each patient’s convenience
- Ensuring customer satisfaction and following up on resolving patients’ complaints.
- Reporting to superiors about the customer reviews/feedback received.
- Being up to date about the prices, offers and doctors available at the clinics.
- Providing clear and correct information to the customers according to requirement.
- Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
- Responding to website chats and meeting the needs of online customers.
- Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
- Simplifying interfacility communication in relation to the availability of doctors and services.
- Recording and recognizing the trend of calls to duly inform the management.
- Preparing reports as required by superiors.
- Handling calls efficiently without impeding quality of service.
- Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Degree


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