Telephone Operator
5 days ago
**To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow**:
- **Positive attitude and good communication skills**:
- **Commitment to delivering a high level of customer service**:
- **Ability to work on your own and as part of a team**
**KEY ROLES AND RESPONSIBILITIES**:
**TELEPHONE OPERATOR (AED 2500)**
A Telephone Operator contributes to the first impressions of our customers and, therefore, must perform the tasks to the highest standards to achieve the highest possible guest satisfaction in accordance with Cine Royal Cinema standards.
- Process all incoming and outgoing calls accurately and courteously.
- Achieve positive outcomes from customer queries in a timely and efficient manner
- Demonstrate knowledge of up-selling techniques to promote offerings when appropriate.
- Demonstrate a high level of customer service at all times
- Follow company brand standards
- Assist other departments, as necessary.
**CINEMA CREW (AED 2300)**
**Box office Crew**
- Provides responsible customer service in operating the box office.
- To ensure cinema customers, whether in person or by telephone are greeted in a welcoming, courteous and helpful.
- To assist in the smooth flow of information between all box office staff and other departments.
- Assures that the guest is provided with all their needs.
- Assist guest in choosing movie and printing the tickets which the guest had chosen.
- Encourages customers to avail the different offers that the company had offered.
- Attends customer inquiries, comments, and feedback whether through phone or in person.
- Observes good relationship with all superiors and colleagues.
- Handles E-ticket (kiosk) and counter customers.
**Concession Crew**
- Greet and welcomes guests warmly and offer that food item with the combo offer.
- Accurately account for all transactions, maintain accurate cash account, and balance float at tend of sessions.
- nteract with customers and clients in a pleasant and professional manner.
- Responsible for supply restocking and facility upkeep.
- Knowledge of inventory practices and food safety.
- Follow food safety standards given by the ADFCA to protect guests.
- Knowledge of POS system.
**Usher crew**
- Assist guests in finding the row and seats assigned.
- Checking all the pathways, aisle, and exit routes free from any obstruction.
- Monitoring trespassers and cinema violators.
- Implementing age restrictions as per the media council approval.
- Maintaining well-organized displays and posters and standees for currently playing and upcoming movies.
- Observe and follow company rules and procedures.
- Ensures a good customer relationship through proper conduct and professionalism in handling and dealing with difficult customers.
**Job Types**: Full-time, Permanent
**Salary**: AED2,000.00 - AED2,500.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- CUSTOMER SERVICE: 2 years (required)
**Language**:
- ENGLISH (required)
Willingness to travel:
- 100% (required)
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