Telephone Operator

17 hours ago


Abu Dhabi, United Arab Emirates United Al Saqer Group Full time

**TELEPHONE OPERATOR**

Do you take pride in delivering outstanding customer service across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand? Welcome to Abu Dhabi Motors.

**BMW Group Retail Middle East - More than a career**

New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.

**The benchmark for automotive retail**

Design quality. Exceptional service. State-of-the-art technology. There’s a lot to be proud of in our vehicles. And every customer’s relationship with it is going to be different. So we provide service consulting that’s genuinely tailored to the individual’s needs. Because personalised care ensures satisfaction and builds loyalty - and you’ll be making that happen.

We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

**Your role**

Your role includes answering and directing calls, connecting internal phone users, enabling the use of external phone lines, and directing external calls to relevant departments.

**Rewards**

Your hard work will be rewarded with the opportunity to join one of the world’s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.

**Requirements**:**Your profile**

We are seeking a highly organized Telephone operator to manage our organization's phone calls. In this role, you will be responsible for maintaining our call directory, answering incoming calls, and connecting internal and external callers with corresponding departments or staff. You may also be required to perform other administrative duties.

To ensure success as a telephone operator, you should possess excellent interpersonal skills and competency in PBX phone systems. Top-notch PBX operators are multitasking experts who create a positive experience for every caller they assist.
- Associate Diploma or Bachelor's degree or equivalent
- Formal qualification in office administration, secretarial work, or similar.
- Previous experience as a PBX operator or a similar role would be advantageous.
- Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
- Exceptional ability in professional telephone etiquette.
- Extensive experience with answering and directing calls, as well as relaying accurate messages.
- Ability to maintain a call directory and schedule conference calls.
- Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
- Excellent interpersonal and communication skills.

**Work Location: Mussafah, Abu Dhabi


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