Telephone Operator
6 months ago
**Job Number** 24088067
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates SAWAEED HOLDING Full time**Job Summary**: The Telephone Operator for the workers camp is responsible for managing incoming and outgoing telephone communications for residents and staff within the camp. This role involves answering calls, transferring calls to appropriate personnel, taking messages, and providing general information to callers. The Telephone Operator ensures...
-
Telephone Operator
2 months ago
Abu Dhabi, United Arab Emirates HR Expert Solutions Full timeHiring a Telephone operator for a semi Government Entity in Abu Dhabi. Must have at least 2 -3 years of relevant work experience. Must have excellent communication skills in English. Education : Bachelor's degree Interested applicants may share your updated CVs. **Job Types**: Full-time, Permanent Pay: AED2,500.00 per month **Experience**: -...
-
Telephone Operator
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephone Operator A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and...
-
Telephone Operator
7 months ago
Abu Dhabi, United Arab Emirates Dublin Health Services Management & Investment Full time**Role Description** This is a full-time on-site role for a **Telephone Operator (UAE Nationals)** at Dublin Health Services - Investment & Management in Abu Dhabi. The Telephone Operator will be responsible for managing and operating the switchboard, ensuring excellent phone etiquette and providing customer support through effective...
-
Telephone Operator
8 months ago
Abu Dhabi, United Arab Emirates Danat Jebel Dhanna Resort Full timeJob Summary: Telephone Operator are responsible for providing customer service and technical support to customers over the phone. They answer customer inquiries, provide information about products and services, general information about the company to callers. They must be professional, knowledgeable, and patient in their interactions with customers. They...
-
Telephone Operator
3 months ago
Abu Dhabi, United Arab Emirates Altima Group of Companies Full time**X -**_**NO HUSBAND VISA **_ **X -**_**NO SPOUSE VISA **_ **X -**_**NO OWN/INDEPENDENT VISA**_ - Can join **immediately.**: - **5 Years Minimum **Proven **experience as a Telephone Operator **or similar role. - **Fluent in English (Read, Write, and Listen)**: - **Knowledge in MS OFFICE (MUST BE)**: - **Prefer age: 30 - above**: - Arabic Speaking...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Al Qana Cinema LLC Full timeWe are looking for Arabic Telephone Operator, Female. - Must have good command of English language and a native Arabic speaker - Previous UAE experience in call center is highly preferred. - Knowledgeable in MS office and well verse in written communication - background on sales and customer service is added advantage - Must be present available in the UAE...
-
Telephone Operator
6 months ago
Abu Dhabi, United Arab Emirates Royal Altima House Maid Cleaning Services LLC Full time**Minimum 5 years experience in GULF**: - Must be present available in the UAE and can join with **immediate notice**: - **English and Arabic** speaking fluently. - Knowledgeable in **MS office**: - Please attach your personal information as a reference **Salary**: From AED2,500.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Altima Cleaning Services Full time**X -**_ **NO HUSBAND VISA **_ **X -**_ **NO SPOUSE VISA **_ **X -**_ **NO OWN VISA**_ - **English **and Arabic speaking fluently. - **Minimum 5 years experience in GULF**: - Must be present available in the UAE and can join with **immediately**: - Knowledgeable in **MS office**: - Please attach your personal information as a reference - Age Min. 35...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Grand Millennium Al Wahda Full timeAs a Telephone Operator at Grand Millennium Al Wahda, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay. **Key Job Responsibilities**: - Professionally and warmly receive each Guest call, ensuring a friendly...
-
Telephone Operator
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23160595 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and...
-
Guest Services Assistant/telephone Operator
8 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Services Assistant/Telephone Operator - Conrad Abu Dhabi Etihad Towers A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone...
-
Guest Services Assistant/telephone Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and management messages,...
-
Telephone Operator
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephone Operator - The WB Abu Dhabi, Curio Collection by Hilton Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will...
-
Telephone Operator Hilton Abu Dhabi Yas Island
1 month ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephone Operator | Hilton Abu Dhabi Yas Island A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and...
-
Telephones Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephones Operator - Hilton Abu Dhabi Yas Island A Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept,...
-
Telephones Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept, deliver and respond to Guest and management messages,...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Talent Pal Full time**Job Number** 24001593 **Job Category** Rooms & Guest Services Operations **Location** Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record,...
-
Telephone Operator
1 month ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Additional Information** **Job Number**24185388 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
-
Telephone Operator
2 months ago
Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full timeAnswer all incoming calls promptly, professionally, and in a courteous manner. - Direct calls to the appropriate department or staff member. - Handle guest inquiries, requests, and reservations over the phone. - Place outgoing calls for guests or staff upon request. - Assist guests with information regarding hotel services, amenities, and local...