Engineering System Support Officer

3 weeks ago


Dubai, United Arab Emirates The Emirates Group Full time

**Job Purpose: Emirates Engineering IT Systems**
department
supports our engage 2030 vision by managing and enhancing a standardized digital environment. We’re transforming Emirates Engineering into a paperless, automated, and intelligent factory.

Our investment in digital innovation ensures rapid process implementation, integration, and information sharing. We provide secure, efficient management of business functions, automate processes with Robotic Process Automation, and leverage data analytics for real-time insights. Our goal is to deliver smarter, faster, and more cost-effective solutions across all engineering sections.

**In this role, you will**:

- Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
- Coordinate with vendors / Mercator to report and resolve system errors, prioritising based on functions criticality and operational impact within the contractual resolution time.
- Responsible for Application system Administration and user profile management.
- Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
- Training - Evaluate user training needs, develop training material, arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.

**Qualifications & Experience: To be considered for the role, you must meet the below requirements**:

- Vocational or Diploma (12+2 or equivalent).
- Engineering. Maintenance Control : 3+ Years.
- Experience in Engineering Information Systems, user support, documentation and developing decision support tools for management.
- Knowledge of legal requirements, Air Transport Association Standards, Aircraft Manuals latest/varied techniques and computer systems in Airline Engineering.
- Fluent in both written and spoken English.



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