It-support-spezialist (Alle Geschlechter)

2 weeks ago


Dubai, United Arab Emirates BASYS IT-Service GmbH Full time

Sind Sie bereit für neue Horizonte?

Die BASYS IT-Service GmbH bietet derzeit IT-Dienstleistungen in 14 verschiedenen europäischen Ländern an und ist an mehr als 30 Standorten tätig, darunter London, München, Barcelona und Prag. Wir helfen, pragmatische Lösungen durch unsere exklusive Tätigkeit zu schaffen. Unsere Kunden vertrauen auf unseren kompetenten und zuverlässigen Service. Das zeichnet die BASYS IT-Service GmbH und ihr Team aus

Haben Sie Lust, in einem jungen, internationalen und dennoch mittelständischen Unternehmen zu arbeiten? Dann sind Sie bei uns genau richtig Seit 2006 profitieren unsere Kunden von unserer langjährigen Erfahrung und unserem stetigen, aber nachhaltigen Wachstum - Jahr für Jahr. Lassen Sie unsere Kunden von Ihren Fähigkeiten profitieren - als **IT-Support-Spezialist** (m/w) sorgen Sie in Ihrem Team für den „Wow-Faktor“ bei Ihren Endkunden. Vom IT-Betrieb bis zum Management der IT-Infrastruktur begeistern Sie mit Ihren Fähigkeiten im Kundenservice und Ihrem technischen Wissen.

**Ihre Vorteile**
- Festanstellung bei einem international tätigen IT-Dienstleister.
- Flache Hierarchien, ein familiäres Arbeitsumfeld und die Möglichkeit, in einem motivierten Team zu arbeiten.
- Eine respektvolle Unternehmenskultur und vertrauensvolle Zusammenarbeit.
- Ein internationales Umfeld in einem aufstrebenden Unternehmen mit der Möglichkeit, auf Geschäftsreisen in internationale Städte und Regionen Europas zu reisen.
- Die Chance, gemeinsam mit uns zu wachsen und IT-Dienstleistungen zu optimieren.
- Ein attraktives und dynamisches Arbeitsumfeld, in dem Sie sich kreativ entfalten können.
- Leistungsabhängige Gehaltserhöhungen und interne Vergünstigungen (z.B. können Mitarbeiter einen Empfehlungsbonus als Belohnung für die Anwerbung neuer Mitarbeiter erhalten).
- Firmenveranstaltungen.

**Ihre Aufgaben**
- Sie sind verantwortlich für die Bearbeitung und Protokollierung von Fehlermeldungen und technischen Fragen sowie für die Analyse möglicher Problemursachen.
- Sie leisten vor Ort Unterstützung bei der Lösung von 1st
- und 2nd-Level-Support-Problemen und leiten diese gegebenenfalls an die zuständigen internationalen Teams weiter.
- Sie unterstützen die Endbenutzer bei einer Vielzahl von IT-Problemen, z. B. in den Bereichen Meeting Collaboration und Digital Genius.
- Sie beschaffen, katalogisieren und installieren IT-Hardware und weisen die Endanwender ein.
- Sie beteiligen sich aktiv an IT-Projekten wie Rollouts, Migrationen, Umzügen oder unterstützen bei Veranstaltungen.

**Ihr Profil**
- Idealerweise verfügen Sie über eine abgeschlossene IT-Ausbildung (z.B. als Fachinformatiker/in für Systemintegration) oder eine vergleichbare Qualifikation. Wir freuen uns auch über Bewerbungen von Fachkräften anderer Disziplinen mit IT-Affinität.
- Sie haben praktische Erfahrungen im IT-Support und im Umgang mit Ticketsystemen (vorzugsweise ServiceNow).
- Sie sind versiert im Umgang mit Windows 10/11, Microsoft365 und Active Directory und können Support für diese Anwendungen leisten.
- Außerdem haben Sie Erfahrung im Umgang mit Netzwerk
- und Serverinfrastrukturen.
- Sie haben ausgeprägte Fähigkeiten im Umgang mit Kunden und sind ein ausgezeichneter Kommunikator.
- Sie sind hoch motiviert und können sowohl selbstständig als auch im Team arbeiten.
- Sie sind flexibel und bereit, gelegentlich auf Geschäftsreisen zu gehen.
- Sie sprechen und schreiben fließend Arabisch und verfügen über gute Englischkenntnisse.

**Na, haben wir Ihr Interesse geweckt?**
Dann zögern Sie nicht und bewerben Sie sich für unser Team in **Dubai**, indem Sie uns Ihren Lebenslauf, der Ihre Fähigkeiten und Erfahrungen beschreibt, oder Ihr LinkedIn-Profil zusenden.

Wir freuen uns darauf, Sie kennen zu lernen.



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