Operations Support
7 months ago
**Job Summary**:
Handling customer order processing with regular follow-up with Manufacturing, support in logistics and inventory management.
**RESPONSIBILITIES**:
The position directly reports to the Supply Chain Manager within NOV WSS Dubai.
The Operations Coordinator must maintain a sound working relationship with other managers within the organisation.
- Ensure highest standards of HSE.
- Fully accountable for Solids Control & Waste Management P&L account through-out the region.
- Ensure service quality is continually enhanced. Develop and motivate staff to ensure consistently high standards of performance and effectiveness.
- Responsible for the quotation of all Spares & Equipment’s as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems, improving performance to achieve business targets and customer satisfaction.
- Ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery.
Position affects the following:
- HSE.
- Other Dubai P&L
- Service quality.
- Asset tracking and Utilisation.
- DSO.
- Cost Control.
- Business Development.
- New Product Lines
Responsible for:
- Provision of quotations in a timely manner to our clients.
- Supply supportive information to customer enquiries.
- Following up quotations submitted on a regular basis.
- Assist if required with expediting overdue orders.
- Overview customer orders and report any delays to Supervisor.
- Processing customer orders into our system in a proactive manner to maintain output and performance indicator spread sheets.
- Proactively work with purchasing to assist with the review of stock levels.
- Notify our clients of any delays in a courteous manner.
- Maintain and update ERP Systems.
- Actively promote HSE.
- Support adequately the whole region.
- Manage the implementation of company policies regarding compliance, timekeeping, holiday planning, performance reviews and disciplinary procedures.
- Promotion and implementation of training at all levels of our organization.
- Support in logistics requirements
- Handle Asset Management (TAT) in ERP system
- To engage in any other activity within his / her capability as requested by line management.
**BEHAVIORAL SKILLS/COMPETENCIES REQUIRED**:
- Experience of offshore and onshore drilling operations, activities, equipment and use of same.
- Understanding of all NOV WSS products and services and how they can be best utilised.
- Experience on Managing operations of similar size and environments.
- Knowledge of the regions and local cultures of all operations within **MEA.**:
- Full understanding of NOV policies and adhere to them at all times.
- Competent in the following:
- Motivation skills.
- Negotiation skills.
- Presentation skills.
- Report writing.
- Compilation and concise, accurate technical and commercial proposals.
- Excellent communication skills.
**EDUCATION AND EXPERIENCE REQUIRED**:
**Essential**
- Minimum two years experience in similar job of customer order processing and logistics
- Minimum Graduate Qualification
- Microsoft Office - Good knowledge
- High level English profeciency - verbal and written
- Experience in ERP Packager
**Desirable**
- Minumum three to Four years' experience
- JDE Experience
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