Reservation Agent at Intercontinental Dubai Marina

3 days ago


Dubai, United Arab Emirates IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** **Hotel and Residences** as **Reservations Agent.**

**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

**Your day to day**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

**What we need from you**
Skills and Qualifications:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
- Strong interpersonal skills and excellent command of written and spoken English
- Flexible with working hours and knowledge of OPERA system is preferred

**What we offer**
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

We are an equal opportunities employer.

Job Reference: EMEAA38054



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