System Analyst

5 months ago

Abu Dhabi, United Arab Emirates ENTERPRISE SYSTEMS ANALYSIS TECHNOLOGY (ESAT) Full time

**ERP SYSTEM ANALYST**:
This position analyzes end-user requirements, responds to and resolves more complex end-user requests/issues, participates in end-user support and training activities, acts in the role of analyst to define/refine business processes and support end-user’s reporting needs.

**Requirements**:

- Bachelor's degree in computer science, information technology, or a related field
- Minimum of 3-5 years of experience as a system analyst or in a related role, with a proven track record of successfully analyzing and implementing complex systems.
- Proven track record of successfully analyzing and implementing complex systems and solutions
- Strong written and verbal communication skills including technical writing skills
- Demonstrated ability to actively listen, distill a problem or need and translate into requirements that can be turned into a solution

**Responsibilities - Including but not limited to**:

- Partners with key stakeholders to analyze business processes and customer needs
- Researches new releases/updates to help optimizing business processes
- Performs fit/gap analysis and assists functional owners to develop functional specifications detailing logic, technical.
- Works with functional owners, uses knowledge to create business workflows, identify and implement solutions to meet needs.
- Collaborates with technical developers to provide production support, while creating reports, queries, and workflows
- Coordinates technical resources to troubleshoot issue, and supports functional testing cycles, defect tracking, and resolutions
- Develops and maintains documentation on requirements, functional specifications, testing procedures and configurations
- Performs other duties as assigned
- Troubleshooting, analyzing, and resolving system issues
- Working with business team to understand business needs
- Documenting business requirements
- Conducting analysis and design sessions providing solution documentation
- Supporting deployment to production environment
- Analyze and create process models to portray a complete picture of workflows and technical requirements fulfilled by existing and proposed software
- Create Context flow diagrams, Use case diagrams, Activity diagrams, Business process flow diagrams, Mock-ups, and Workflows.
- Define technical architecture and create data mapping documents.
- Gather functional and non-functional requirements through requirement elicitation meetings.
- Perform Root Cause Analysis, identify bottlenecks in processes, and recommend solutions.
- Participate in cross-functional process re-engineering sessions and continuous improvement effort

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- ERP Software System Analyst: 4 years (required)

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