Branch Support

5 months ago


Abu Dhabi, United Arab Emirates Nair System Full time

**Nair Systems **is currently looking for **Branch Support **for our **UAE **operations with the following

**Technical Support Services Required**:

- Manage & Support Branch Production and Test systems which covering Technical & business Analysis
- and vendor coordination for Configuration / Implementation of Bug Fixes, Unit & Integration Testing,
- Documentation, Co-ordination for User Acceptance Testing (UAT) and Production Implementations for
- Branch systems and interfacing systems such as Signature Verification and Branch Teller /CRM module.

**Skills**
- Provide technical operational support and issues problem resolution for all assigned systems.
- Manage vendor service level and quality of support and development.
- Coordination between project and business teams during execution of projects and tasks.
- Provide business with required technical support, assessments and reports.
- Propose technical recommendations and improvements.
- Manage multiple initiatives and track projects / BAU requests / CR’s to closure.
- Closely monitor incident tickets and problem tickets and close them before breach of SLA.
- Understand latest technology trends and provide improvement suggestion in the assigned systems.
- Provide periodic reports and monthly updates on the ongoing initiatives, problem tickets and CR’s.
- Follow-up with service teams / vendors for support issues and respond quickly to service tickets in a
- timely manner.
- Support and facilitate UAT of projects, CRs by adhering to quality control policies and guidelines.
- Support “go-live” and post “go-live” activities for projects and any releases to production.
- Oversee and direct, in conjunction with the respective Systems Analysts / Programmers or the
- analysis of business requirements, development of functional and program specifications, relational
- database design, programming, testing, implementation and documentation for the assigned
- Co-ordinate Vendor Support Issues, implements Enhancements and customization.
- Ensures that availability and performance targets are met for all assigned Systems and that optimum

service levels are required.

**Terms & conditions.**

**Joining time frame**:2 weeks (maximum 1 month)

Ability to Commute:

- Abu Dhabi (required)

Ability to Relocate:

- Abu Dhabi: Relocate before starting work (required)



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