Coordinator Customer Care

2 weeks ago


Dubai, United Arab Emirates Dubai Health Full time

1- متابعة تنفيذ الأهداف والمهام الوظيفية ورفع نتائج الأداء إلى المسؤول المباشردورياً.

2- التنسيق الفني واللوجستي للاجتماعات المطلوبة ولعقد الدورات التدريبية والتوعوية الخاصة بالأدلة الإرشادية والأنظمة المتعلقة بخدمة المتعاملين.

3- التنسيق مع الوحدات التنظيمية فيما يتعلق بالرد على الاستفسارات لوضع خطط التحسين وتوفير الأدلة.

4- ومتابعة الردود الواردة من الوحدات التنظيمية المعنية فيما يتعلق بتلبية احتياجات المتعاملين وفق استطلاعات الرأي والمتسوق السري ورفع التقارير ذات العلاقة والتوصيات إلى رئيس قسم.

5- متابعة تحديث دليل الخدمات الخاص بالهيئة.

6- متابعة قياس مؤشرات الأداء ذات العلاقة بالخدمات وفق الدورية المقررة.

7- تقديم الاقتراحات حول تطوير إجراءات العمل.

8- اتباع التعليمات الموجهة من قبل المسؤول المباشر.

**Qualifications**

الثانوية العامة

سنتان في مجال العمل


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