Operational Quality Assurance Auditor, Dnata
6 months ago
Job Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.
As an **Operational Quality Assurance Auditor **, you will plan, conduct, report and follow-up audits as per the audit programme (2nd line of defence) for dnata Airport Operations within a global scope across multiple countries, ensuring the adherence of internal frameworks, standards and international aviation regulatory compliance requirements. This will also require regular follow-up with the business units to ensure effective implementation and verification of corrective actions as per the agreed timeframes.
You will also ensure effective preparation, implementation and maintenance of dnata global operational frameworks (i.e. dnata Ground Operations Manual, dnata Cargo Operations Manual) and roll out of the Global quality management framework and tools. You will monitor regularly the new and revised procedures to ensure all versions meet the requirements and provide feedbacks to identify improvements following changes or audit findings.
Technical and administrative support will be provided to maintain and continually improve the quality system that reduces the risk profile of the business units. You will distribute and update checklists to the relevant target audience for monitoring and assurance purpose; collate information, presenting compliance (i.e. monitoring of operational processes), audit findings, certifications programmes to the relevant teams highlighting key trends and recommendations to improve compliance.
**In this role, you will**
- Help with the development and implementation a global quality management framework, including systems and processes to meet internal standards and external requirements.
- Utilise and/or develop reporting dashboard and analyse, provide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business units.
- Deliver optimum utilisation of the dnata Hub quality framework (GRC platform) ensuring all audit findings are captured into the system, process is followed.
- Develop, update and communicate checklists for quality assurance and ensure the effective use of the system through familiarisation, regular updates, and oversight.
- Provide direction, problem solving, and share updates internally on the Quality initiatives during forums, and business reviews and visits.
- Engage with the Global Operational Team to keep the global operational and quality framework up to speed with all industry body frameworks (i.e. ISAGO, Cargo iQ, ASA).
- Conduct audits with onsite visits (Travel overseas is required on a regular basis), as per the Airport Operations audit calendar and in line with Global operational requirements, and other management
systems.
- Focus on those business units where risk profile is high and where high number of findings, complaints, incidents have been previously reported.
- Support certifications process, with gap analysis, actions plan, development of procedures and oversight to ensure effective preparation, implementation and continuous improvement.
- Report the compliance results to the management and to the global teams.
- Coordinate the procurement of IATA manuals for the global teams with the relevant departments.
**Qualifications & Experience: To be considered for the role, you must meet the below requirements**
- Bachelor's degree and 8+ years’ experience in Aviation, Ground Handling Company and Aviation Services Business
- Audit experience minimum 5 years
- Excellent knowledge of Quality Management System and Safety Management System
- Excellent knowledge of Industry standards (i.e. IGOM, AHM, ISAGO and ISO)
- Certified and qualified Lead Quality Auditor, and knowledgeable with standards and procedures
- Excellent knowledge in auditing, audit methodology and standards (i.e. ISO, AHM, IGOM, ICHM, ISAGO
- Ability to promote the value of internal audit and drive global quality system deliverables among key stakeholders
- Keep up to date with global initiatives, regulatory changes and industry standards
- Proficient in Microsoft Office, Visio, KPI management, auditing tools Adapt to existing, and emerging technologies Governance Risk Compliance platform (GRC) and develop learning solutions
-
**You will have and edge if you have**
- Work effectively and communicate within teams/business environments and build relationships
- Excellent communication, written/verbal/data analytical skills/meticulous approach/procedures writing/results driven
- Professional to critically assess, maintain objectivity and good judgment
- High standards for integrity/impartiality/time management
**Recruitment Process and Timeline
-
Quality Assurance Auditor, Dnata Airport Operations
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: As a Quality Assurance Auditor for Airport Operations, you will ensure the effective implementation of standards for Ground Handling, and Cargo, supporting our Global Quality Management System (dQMS) and compliance programme across multiple countries in the Global Airport Operations network. You will perform audits, provide global oversight, and...
-
Manager Operational Planning
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. As the **Manager Operational Planning & Readiness, dnata Airport...
-
Regional CEO Dnata Airport Operations
5 days ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. As Regional CEO dnata Airport Operations - APAC & MEA you will be accountable for the delivery of the business and strategic...
-
Quality Assurance Controller, Dnata Airport
8 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: About the role As a Quality Assurance Controller, you will provide support and guidance in the implementation and monitoring of the Integrated Management Systems (QMS) across Airport and Cargo operations in compliance with applicable company standards (QMS) and international standards to ensure continual improvement. What you will do Audit...
-
Operations Manager, Dnata Travel
2 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As the **Operations Manager, dnata Travel **, you will...
-
Standard Quality
1 month ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents with edge cutting facilities, focus on innovations, efficiency and sustainability. As Standard Quality & Procedures Supervisor you will manage and implement Standard operating procedures (SOPs)...
-
Lead Auditor Operations
8 months ago
Dubai, United Arab Emirates Nomac Full time**Job Purpose** To lead and execute comprehensive HSSE audits in the operations sites, ensuring compliance with regulatory, internal, and industry-specific guidelines. Drive continuous improvement in HSSE practices through rigorous audit findings and recommendations. **Reporting Line** The Lead Auditor Operations will report to the Head of HSSE Governance...
-
Head of Ground Handling, Dnata Singapore
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: The Head of Ground Handling is a leadership role which is a key member of the dnata Singapore leadership team being responsible for all aspects of dnata’s Ground Handling ‘GH’ Operations and the GH product (including Fleet, Maintenance and Marhaba). You will be the champion of dnata’s people centred values leading by example, coaching,...
-
Operations Manager, Dnata Travel
2 months ago
Dubai, United Arab Emirates Talent Pal Full timeJob Purpose: dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As the **Operations Manager, dnata Travel **, you will...
-
Quality Assurance Officer
6 months ago
Dubai, United Arab Emirates MyGovinda's Restaurant Full timeJob Description **Job Summary** We are looking for a Quality Assurance Officer in order to develop quality standards, conducting tests and identifying issues in the production of products and services. **Roles and responsibilities** - Developing and maintaining a quality assurance program for a restaurant or food service operation. - Evaluating the quality...
-
Quality Assurance Executive
6 months ago
Dubai, United Arab Emirates OnTime Group Full timeWe are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services. Ultimately, you will work with a...
-
Quality Assurance
6 months ago
Dubai, United Arab Emirates Datacell Solutions LLC Full timeQuality Assurance Job Purpose: Preventing errors in manufacturing or production that lead to product defects. Testing products extensively before their release. Quality Assurance Job Duties: - Working together with a Quality Assurance (QA) team to assess product problems and brainstorm solutions - Checking that raw materials or components involved in the...
-
Quality Assurance Officer
6 months ago
Dubai, United Arab Emirates Arabian Ethicals Co. (ETHIX) Full timeCompany Description Arabian Ethicals was established in 1977 to service the pharmaceutical industry as an agent for the management, storage, and distribution of manufacturers’ brands to both the private and governmental sectors. Today, Arabian Ethicals has grown into one of the leading healthcare distributors in UAE, distributing 50 brands across its...
-
Quality Assurance
6 months ago
Dubai, United Arab Emirates Top Management Solutions FZ-LLC Full timeWe are seeking to hire Quality Assurance Officer Title : Quality Assurance Officer Experience : 3 to 8 years Qualification : Degree
-
Quality Assurance Coordinator
4 weeks ago
Dubai, United Arab Emirates EWRAAF Full time**_Job Description_**: - Conducts Site Reviews at locations as assigned and submit results. _ - Participate in the Pre-Survey Review process. _ - Review incident reporting and initiate follow up when needed. Participate in follow up with Corrective action plans (survey, audits, etc) Submit weekly QA reports in a timely manner to Quality Assurance...
-
Pricing & Contracts Controller, Dnata Cargo UAE
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. As a **Pricing & Contracts Controller **, you will plan and manage...
-
Quality Assurance Executive
6 days ago
Dubai, United Arab Emirates ROYAL SMART LIMOUSINE Full timeResponsibilities for Quality Assurance Assuring employees follow SOP as per company policy Recommend Corrective and preventive action Issue observations letter if any discrepancy noted in work flow Issue appropriate penalties if necessary Assuring operations executed as per schedule Assuring necessary staff attendance in respective departments Create...
-
Quality Assurance Manager
4 weeks ago
Dubai, United Arab Emirates Mother Smile Jwellers Trading LLC Full time**Responsibilities** - Devise procedures to inspect and report quality issues - Monitor all operations that affect quality - Supervise and guide inspectors, technicians and other staff - Assure the reliability and consistency of production by checking processes and final output - Appraise customers’ requirements and make sure they are satisfied - Report...
-
Manager Commercial
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually. As a **Manager Commercial & Business Development **, you will manage...
-
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As **Data & Process Analytics Controller **, you will...