Debt Collection Agents

3 weeks ago


UAE, United Arab Emirates Naya Jobs Full time

Prioritizing the allocation (Bases on High value, Nationality, Vintage, Received Date and Age of CM)
- Perform 1 st Round /2 nd Round of calling and Skip tracing procedures on all the given details of the CM
- Generating Contacts on a daily basis.
- Follow-up on all the contactable customers for Negotiation and payments.
- Establish repayment schedules, by offering Multiple or 1 shot settlements.
- Documenting the work progress in CRM.
- Updating PTP /PAID files on a daily Basis.
- Maintaining the daily Call rate which has been given / Productive coverage of the Portfolio every month.
- Requesting Field Visits to Team Manager and following up for feedback from Field Executives.
- Achieve the Target set by the management.
- Adhering to Clients code of conduct policies.
- Locating skip defaulters through telephonic and desktop investigations.
- Proposing realistic, carefully-constructed payment plans.
- Negotiating newly-adjusted payment plans.
- Monitoring defaulters' repayments to stop recurrent non-compliance.
- Maintaining an updated record of leads generated.
- Instituting suitable, timely legal action, if needed.
- Maintains up-to-date customer contact information in the collections systems.
- Support other queues to facilitate teamwork in the department.
- Escalates and assists other team members with calls as needed.


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