Call Center Supervisor

Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...

Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

We deal in international Stock market, commodities and currencies. Looking for enthusiastic and professional sales agents. Smart Wings was built to provide an improved customer experience & marketing; high quality Call Center services within the financial industry. There are many Call Centers with professional call agents offering great solutions, however,...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

**Company Profile** Strive Facilities Management is a wholly owned subsidiary of IFA Real Estate Services Group providing real estate asset owners a holistic and integrated facilities management solution in the UAE and beyond. Servicing residential, commercial and hospitality asset classes Strive FM spares no effort to attain excellence in service quality...

Job description - Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call...

Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

**Job Purpose** A call center supervisor has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Supervisors working in call centers also have the role of training their team members and reviewing their performances...

A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their team’s success on an ongoing basis. - Assisting in the formulation of targets for individuals...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call interruptions, calls...

Supervise all tasks involved in Call Center - Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions - Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport...

A leading healthcare in UAE is currently looking for a **Call Center Supervisor** who will be responsible to supervise the clinic’s call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management. 5 years’ experience in a similar field with health care...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...

Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

Manages and oversees a team of call center Executives. - Motivates and supports Executives through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. - Provides service...