Reservation Agent
2 months ago
**Reservation / Listing Agent for Holiday Homes**
Job description
We are looking for a detail-oriented reservation/listing agent to join our team immediately. You must provide various planning and booking services, including answering customers’ questions, making travel suggestions, booking rooms and tickets, and listing properties in Online Travel Agency portals.
To be successful as a Reservation/Listing Agent you must work with mínimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
**Responsibilities**:
- In charge with accepting reservation, selling and promoting reservation services.
- Listing properties in Online Travel Agency portals.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking accommodation availability or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
**Qualifications**:
- Experience in holiday homes is a must.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Data entry experience.
***
**Experience in holiday homes is a must.**
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (required)
**Job Types**: Full-time, Permanent
**Salary**: From AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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