Account Manager

2 weeks ago


Abu Dhabi, United Arab Emirates SIRVA Full time

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunities employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status genetic information or any other consideration made unlawful by applicable local legislation. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

Role Overview
As an Account Manager (Client Strategic Partner) you will contribute to SIRVA BGRS’s success by working closely with the Director, of Client Strategy to develop, maintain, and shape the client partnerships and enhance the client and customer experience.

This role is a strong individual contributor, providing an integral link between operations and client relationships, supporting the strategic goals of SIRVA and clients while driving client profitability, and revenue growth and shaping the delivery of services.

What You’ll Be Doing
- Builds and maintains relationships with an assigned set of clients determined based on revenue, scope, and size
- Acts as the client's day-to-day contact being accessible and knowledgeable about the details of client mobility programs
- Plays a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions. Proactively discusses any challenges and issues with the client contacts
- Acts as a trusted advisor to the client and collaborates with them on identifying best practices within the talent mobility industry
- Keeps clients informed of available client reports and new products and services, and helps to encourage and ensure understanding and increased usage of the available tools and products
- Support the efforts of the Director, client Strategic Partner in the establishment and delivery of strategic account plans with an understanding and recognition of all global and regional requirements
- Demonstrates strong relationship management skills in developing and maintaining client relationships at key levels globally
- Work closely with the Director, Client Strategic Partner, Director of Customer Experience, and Manager of Customer Experience and Operations to direct, support, and enable the experience journey for both clients and customers to meet the identified Key Experience Metrics
- Works with Customer Experience Managers to understand and keep abreast of the operational metrics in support of their clients
- Participates in regular review and assessment of client needs, identification of scope creep, and incremental revenue opportunities
- Supports the Director, Client Strategic Partner on the implementation of new clients in the onboarding of the new client and program
- Supports the Director, Client Strategic Partner in the development and execution of incremental revenue sales, growth, and client retention plans
- Support the Director, Client Strategic Partner in collating data and content for Client Reviews and Governance meetings
- Works collaboratively with the Director, Client Strategic Partner and the client team to understand the client delivery requirements and drive client profitability and revenue growth
- Demonstrate critical thinking skills, proficient data analytics and reporting to offer insight and shape evolving customer influences

What You Bring to SIRVA
Education/Experience
- University degree or 3-5 years of equivalent customer relationship management work experience required
- Experience in global mobility or similar customer service roles with a focus on client relationships

Cognitive Skills
- Financial acumen and a demonstrated growth mindset
- Interest in growing revenue in client accounts through upselling products and services
- Understands how growth of revenue impacts margin and overall profitability
- Excellent critical thinking skills with an understanding of data analytics and interpretation
- Ability to adapt to changing requirements or deadlines in support of our clients’ goals
- Able to think critically and proactively solve issu


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