Service Manager

5 months ago


Sharjah, United Arab Emirates Talent Search Full time

**Company - Confidential**

**Salary - Negotiable and based on experience**

Service Manager should be a capable leader, with the ability to organize, train and supervise personnel and responsible for optimum utilization of all resources. He must be capable to manage the entire service operation including workshop assignments, personnel, and standards of performance, safety and work output to satisfy customer’s service needs.

Principal Responsibilities:
**1.** Build and develop a strategy for service work, prepare reports and present it to the Management.

2. Supervise and control work load of service technicians and support staff across all regions.

3. Schedules service work according to priority and maintains an orderly flow of work.

4. Advises top management on necessary repair service including estimates of cost; also makes recommendations to managers/team for preventative maintenance

5. Handles all complaint problems pertaining to service and repair work.

6. Supervises the training of service technicians with in-house training programs.

7. Maintains in good condition all service tools and equipment.

8. Responsible for keeping workshop area clean.

9. Responsible for the safety of service technicians and maintaining a safe working environment in the workshop area and reporting all accidents to Human Resources Department immediately.

10. Develops service plans and motivational schemes for employees.

11. Coordinate with Sales Manager in resolving after sales issues.

12. Orders and maintains adequate supplies and parts for service department inventory.

13. Responsible for drafting and proposing department operating budget to the management.

14. Works in co-ordination with Stores, Operations, Sales, and Management.

15. Ensures warranty claims are processed and forwarded to supplier on time.
Listens to problems of service personnel and works out satisfactorily or brings problems to Management for possible solution.

16. Inspects all completed works turned in to the Service Department and make sure that the service is done according to the set standards.

17. Helps service personnel diagnose troubles if they do not know the problem or unable to find it.
Recommends new workshop equipment/ tool which will minimize costs in workshop and speed up the work.

18. Will work with the Storekeeper / Supply Chain Officer to establish a basic parts list for certain overhaul jobs.

19. Responsible for issuing purchase orders for the service department.
Make sure job tickets are properly punched in and out on time clock

20. See that job tickets are promptly charged out, both customer and internal.

21. Prepares personal/vacation/sick reports for Service Department personnel.

22. Reviews all service technicians’ time sheet reports and submits them to Human Resources in a timely manner.

23. Make sure that all technicians wear safety gadgets and have undertaken safety measures.

**Mandatory Requirements**

Degree in Mechanical Engineering

Should have a minimum of 10 years' experience in service maintenance specialised in construction heavy machineries and equipment.

Should be a capable transformational leader and manage a team to deliver exceptional results.

Should be an expert in analysing data and representing the findings.

Should be able to prepare relevant reports

Application Question(s):

- Do you have a Mechanical Engineering Degree? Yes/No
- Do you have experience in heavy machineries and equipment? Yes/No
- What is your expected salary?

**Education**:

- Bachelor's (required)

**Experience**:

- Service and Maintenance: 8 years (required)

Willingness to travel:

- 25% (preferred)


  • Service Manager

    2 weeks ago


    Sharjah, United Arab Emirates Ain Al Shams Full time

    Service Manager Location: Sharjah, UAE **Salary**: AED 4,000 + benefits as per UAE law Urgently Required We are looking for a skilled Service Manager to join our automotive team. Main Responsibilities: - Oversee daily service operations and team performance - Ensure customer satisfaction and manage service quality - Coordinate with technicians and...

  • Service Manager

    2 months ago


    Sharjah, United Arab Emirates Samsung Full time

    Responsibilities:Delegatingand directing service tasks, monitoring the progress of currentprojects, and managing service team members to ensure theteam's objectives and sales goals aremet.Handling customer complaints or concernsquickly and professionally to maintain good customer relationshipsand ensure repeat customers.isting with orperforming...

  • Managed Services

    3 months ago


    Sharjah, United Arab Emirates Virtusa Dubai Full time

    Responsibilities:Maintainingpositive relationships withcustomers.Identifying customer needs andoverseeing service delivery within the businesscontext.Leading the service delivery team,managing conflict, and ensuring the team's processes andtasks are carried out efficiently.Managingfinances and budgets.Determining ways toreduce costs without sacrificing...

  • Sales Lady Cashier

    5 months ago


    Sharjah, United Arab Emirates smart service Full time

    Greet customers at the store and provide them with information on their required products. - Lead customers to desired assist them in locating products. - Explain product features and benefits by performing demonstrations and answering any questions that customers may have. - Provide information regarding prices and after-sales services and ways in which the...

  • Finance Manager

    3 months ago


    Sharjah, United Arab Emirates Smart Tax Service Full time

    We are a tax and accounting consultancy in Sharjah, looking for an experienced Finance Manager to join our team. Key Responsibilities: Lead financial and tax audits. Create Audit plan and work process. Maintain client confidentiality. Delegate work to the team. Review the work of the accounts team. Attend client meetings and understand the...

  • Service Hub Manager

    5 months ago


    Sharjah, United Arab Emirates HireWisemp Full time

    Key Result Responsibilities: 1. Leads the service hub team to carry out customer support operations properly and promptly, monitors and evaluates the overall performance to ensure problems are timely responded to and accurately resolved. 2. Ensures all problems and gaps handled by the service hub are rightly identified and appropriate...


  • Sharjah, Sharjah, United Arab Emirates AGILE CONSULTANTS sharjah Full time

    Key Responsibilities:Oversee the delegation and direction of service tasks, ensuring timely completion and effective team management.Address customer complaints and concerns promptly, maintaining a high level of customer satisfaction.Assist with administrative tasks, such as invoice management, order processing, and inventory tracking.Establish and maintain...

  • Accounts Executive

    5 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    Manage and supervise day to day delivery operations. - Building client relationships. - Resolve consumer complaints. - Use logistics software to improve performance and track critical metrics. - Coordinate with clients, customers, and the operations team. - Plan and track final product shipment based on customer requirements. - Maintain warehouse inventory...


  • Sharjah, Sharjah, United Arab Emirates Paradox Dubai Full time

    Key Responsibilities:Oversee the delegation and direction of service tasks, ensuring timely completion and quality delivery.Manage customer complaints and concerns, fostering strong relationships and driving repeat business.Perform administrative duties, including invoice management, order processing, and inventory tracking.Establish and maintain a service...


  • Sharjah, Sharjah, United Arab Emirates Dynamic Logics Management Consultancy Full time

    Key Responsibilities:Team Leadership: Oversee a team of representatives providing exceptional customer support.Process Management: Ensure the customer service process is optimized for efficiency and effectiveness.Complaint Resolution: Resolve customer complaints in a timely and professional manner.Policy Development: Create and implement policies and...


  • Sharjah, United Arab Emirates Capital University College Full time

    Career Services Manager provides career development and job search services for students and alumni. Performs responsible work in assisting students identify career goals and locate job opportunities. Responsibilities include employer relations, career advising/counseling, increasing the visibility and support of the program, enhancing existing services,...

  • Auto Service Manager

    4 months ago


    Sharjah, United Arab Emirates shakirovna salon sharjah Full time

    Responsibilities:Purchasingand maintaining vehicles fordeliveries.Deciding whether to lease or buyvehicles.Assisting in the recruitment ofquality drivers into the fleet.Developingefficient driver schedules to maximizeprofits.Managing drivers so they adhere tostrict schedules.Registering and licensing allvehicles under their management.Finding waysto cut...

  • Operation Supervisor

    5 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Executive is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...

  • Operation Supervisor

    5 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Executive is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...

  • Operation Supervisor

    5 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Supervisor is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...


  • Sharjah, Sharjah, United Arab Emirates Miral Experiences Full time

    Main Responsibilities:Develop and maintain strong, positive relationships with our valued customers.Understand customer needs and oversee the delivery of excellent service within our business context.Lead the service delivery team, manage conflict, and ensure efficient processes and tasks are carried out.Effectively manage finances and budgets.Identify...


  • Sharjah, Sharjah, United Arab Emirates marsh dubai Full time

    Key Responsibilities:Maintaining Strong Customer RelationshipsIdentifying customer needs and overseeing service delivery within the business context.Leading the Service Delivery TeamManaging finances and budgets to ensure efficient service delivery.Driving Cost SavingsAssessing customer feedback and using creativity to enhance, improve, and refine...

  • Junior Accountant

    5 months ago


    Sharjah, United Arab Emirates Smart Tax Service Full time

    Female Junior Accountant Location: Sharjah Work timings: Monday to Friday 8:30 to 6 Saturday half-day We are looking for a Junior accountant and bookkeeper to join our tax consultancy and accounting services team. **Responsibilities**: - Maintaining bookkeeping and office accounting needs - Recording and processing all financial data and generating...


  • Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time

    Key Responsibilities:Team Management: Lead and manage a team of food service employees, providing guidance and support to ensure they meet performance expectations.Scheduling and Time Management: Schedule employees to ensure adequate coverage of shifts, balancing workload and minimizing overtime.Payroll and Record Keeping: Accurately complete payroll and...


  • Sharjah, United Arab Emirates Aerotranscargo (ATC) Full time

    **Job Title**:Supervisor - Aviation Procurement** **Core Job Responsibilities**: - Develop and implement the Reliability system for fleet aircraft. - Responsible for all continuing airworthiness functions. - Monitor CAA/FAA/EASA mandatory requirements and ensure compliance for company’s fleet and approvals. - Review of documentation required for...