Service Manager
2 weeks ago
**Job Title: Service Manager**
Ace Crane Systems, the leader in Overhead Crane Sales and Service, is seeking an experienced Service Manager. A Minimum of 5 years’ experience in Overhead Crane Service sector and 5 years of Managerial Experienced is preferred.
**Service Manager Job Purpose**
The purpose of a Service Manager position is to manage all logístical aspects of service jobs, repairs, and inspections as appropriate. The service manager fields all service calls, provides customer service when needed, allocates technicians and resources, quotes and orders job materials and labor, confirms job completion and billing, and follows up with customers and technicians. Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships
**Service Manager Job Duties**
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
- and planning maintenance as needed.
- Evaluate and make recommendations regarding required repairs or inspections.
- Maintains rapports with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Document service and installation actions by completing forms, reports, and inspection reports.
- Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely and efficient manner.
- Confirm job completion and perform billing and invoicing.
- Assigning such repairs to properly qualified technicians and shop support personnel
- Involved with progress of repairs and monitoring of repair progress
- Forecast daily service work-load and follow up on work assignments
- Responsible for hiring, directing and training service team
- Open work-orders.
- Open and maintain purchase order system
- Maintain records and prepare reports.
- Perform related duties as assigned.
**Required Skills and Knowledge**:
- Ability to work under pressure and deadlines.
- Ability to work independently.
- Ability to analyze information.
- Ability to maintain good client relationships.
- Excellent Team Management Skill
- Excellent reporting skills.
- Excellent computer skills.
- Excellent communication skills.
- Self-driven, well organized and disciplined
- Maintain confidentially.
- Quality focus.
**CERTIFICATIONS / EDUCATION**
- Previous experience working directly with heavy equipment and/or cranes is preferred
- Bachelor’s Degree in Mechanical Engineering. Master’s Preferred
- Minimum 9-10 Years’ Experience
- UAE driving License mandatory
**Job Types**: Full-time, Permanent
**Salary**: AED8,000.00 - AED10,000.00 per month
COVID-19 considerations:
All are required to wear masks.
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