Group Head Operations
4 months ago
The Group Head of Operations for Food and Beverage is a senior executive role responsible for overseeing the entire F&B operations across multiple properties or business units within a hospitality group. This role requires strategic leadership, operational expertise, and a deep understanding of the food and beverage industry to drive growth, ensure consistency in service delivery, and achieve financial objectives across the group.
**Key Responsibilities**:
- **Strategic Leadership**:
- Develop and implement the overall strategy for the F&B operations across all properties within the group.
- Align F&B operations with the group’s vision, mission, and business goals.
- Lead the development of group-wide policies, procedures, and best practices to ensure consistency and excellence in all F&B outlets.
- **Operational Oversight**:
- Oversee the day-to-day operations of all F&B units within the group, ensuring they meet the highest standards of quality, service, and hygiene.
- Conduct regular operational reviews and audits to ensure compliance with brand standards, legal requirements, and health and safety regulations.
- Ensure all F&B outlets across the group are aligned with the brand’s service culture and operating standards.
- **Financial Management**:
- Develop and manage the F&B budget across all properties, ensuring financial targets are met or exceeded.
- Monitor financial performance, including revenue generation, cost control, and profitability across the group.
- Implement effective pricing strategies, cost management practices, and resource allocation to maximize profit margins.
- **Team Leadership & Development**:
- Lead, mentor, and develop a high-performing team of F&B managers and staff across multiple locations.
- Drive a culture of continuous improvement, professional development, and operational excellence within the F&B teams.
- Implement succession planning strategies to develop future leaders within the group’s F&B operations.
- **Brand Management & Innovation**:
- Ensure that all F&B outlets consistently deliver on the brand promise and adhere to brand standards across the group.
- Stay ahead of industry trends, and introduce innovative concepts and practices that enhance the guest experience and drive competitive advantage.
- Work closely with the marketing team to develop and execute group-wide promotions, events, and marketing campaigns.
- **Guest Experience & Service Excellence**:
- Champion the guest experience across all F&B operations, ensuring that guest satisfaction is consistently high.
- Address and resolve guest complaints or issues that arise within any of the group’s F&B outlets.
- Utilize guest feedback and market research to continuously refine and improve the F&B offerings.
- **Collaboration & Stakeholder Management**:
- Foster strong collaboration between the F&B operations and other departments within the group, such as marketing, finance, and HR.
- Develop and maintain relationships with key external stakeholders, including suppliers, regulatory bodies, and industry partners.
- Represent the group’s F&B operations at industry events and conferences, enhancing the brand’s reputation and visibility.
- **Crisis & Risk Management**:
- Lead the F&B operations' response to any crisis or emergency situations, ensuring the safety and well-being of guests and staff.
- Develop and implement risk management strategies to mitigate potential operational disruptions.
**Personal Attributes**:
- **Visionary Leadership**: Ability to inspire and lead a large, diverse team across multiple locations.
- **Strategic Mindset**: Strong ability to think strategically, with a focus on long-term growth and sustainability.
- **Communication**: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- **Innovation**: A forward-thinking approach with the ability to introduce new concepts and ideas that enhance the F&B experience.
- **Cultural Awareness**: Sensitivity to cultural differences and the ability to operate effectively in a global environment.
**Qualifications**:
- **Education**: A degree in Hospitality Management, Business Administration, or a related field is preferred. An MBA or other advanced business qualification is advantageous.
- **Experience**: A minimum of 10-15 years of experience in senior F&B management roles, with significant experience managing operations across multiple locations or within a hospitality group.
- **Language**: Fluency in English is required; proficiency in additional languages is an advantage.
**Experience**:
- Proven track record of managing large-scale F&B operations within a global or regional hospitality group.
- Demonstrated success in driving operational excellence, revenue growth, and profitability across multiple properties.
- Experience in leading and developing high-performing teams in a fast-paced, dynamic environment.
Pay: AED15,000.00 - AED18,000.00 per mo
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