Activities Manager

6 days ago


Dubai, United Arab Emirates Sunmarke School LLC Full time

**Activities Manager**

We seek an **Activities (Sport and Non-Sport) Manager **with exceptional managerial, leadership and commercial skills, to maintain, grow and scale Fortes Group’s sport and non-sport afterschool activities. As the Activities Manager (AM) your goal will be to expand the activity offering, to operationalize the schools’ resources, meet and surpass top line and bottom-line targets, and initiate the process of structuring a prospective business; establishment of a children’s focused club that offers, under its own brand name, sport, and non-sport activities.

**Roles & Responsibilities**:

- Source, pitch and close on new activity providers to rent out the various premises within the facility.
- Develop an execution plan/operations strategy.
- Work with the activity providers to support outreach and uptake of their said activity and enable lead generation for the school.
- Engage with the activity providers and parents/children to ensure highest levels of customer experience.
- Ensure the facilities foster safety and wellbeing of the children.
- Provide exceptional customer service by assisting members, parents and children with their suggestions and concerns.
- Quality assure that the service providers/programs offered deliver customer satisfaction
- Develop and implement a proactive activity retention strategy, using technology to collect, analyze and take decision based on data.
- Initiate the foundations for building the children’s club venture
- Strong passion and acumen for the sector, as well as leadership, operations and management skills.
- Should have sound knowledge and experience of operating a member’s (activities based) club.
- Leadership and management experience in a customer service environment underpinned with a background in running children’s programs.
- An ability to lead and develop a high performing team in a dynamic and exciting way.
- Strong communication skills. With an ability to speak in public, delivering messages to parents and members.
- IT Literate (MS Office, and Member management software).
- Bachelor’s degree strongly preferred
- A team player with the ability to maximize performance levels and increase the service offerings.
- The ability to manage and organize events

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)


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