Service Manager

1 month ago

UAE, United Arab Emirates MAN Energy Solutions Full time

**What you should know about us**:
MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 15,000 people at over 120 sites globally. Our after sales brand, MAN PrimeServ offers a vast network of service centers to our customers all over the world..

**We can offer you the following tasks**:

- To update the Head of Field Service on all matters, issues and activities
- To adhere to & comply with all Global PrimeServ Policies, Processes & Guidelines
- Budgetary responsible for the projects of service organization
- Provides responsive customer service and qualified resources.
- Provides accurate and timely quotations for planned and unplanned work. Follow up with customers on service calls, and open sales orders.
- Stays abreast of competencies of company resources and ensures adherence to MAN quality and safety programs and standards.
- Upon receipt of Service requests, and in conjunction with Service planner, Workshop & Sales team, the Service Manager ensures that the best personnel (in regards to skills and availability) are assigned to the job. (this task is shared with Service coordinator on back to back principle)
- Technical inquiries from Customers are responded to by the Service Manager, ensuring a professional customer service and approach.
- Prepare work scope prior to attendance
- Define manpower and duration of task. Prepare job schedule.
- Attend customer technical meetings.
- Support on technical level, Clients and MAN service engineers on site. Actively follow up with Product Centre on technical problems.
- Upon receipt of Service requests, Service manager should actively cooperate with Service coordinator / planner and MAN PrimeServ Worldwide network for service attendance
- Responsible for Service related jobs from enquiry until invoicing to customers
- Verify completion of assigned jobs.
- Arrange and perform briefing and de-briefing with service engineers if necessary
- Ensure that all work done in the field is clearly reported and documented.
- Receiving, approving and sending service reports.
- Discuss with customers at different management levels to follow up on business opportunities.
- Support in planning Engineers workload and vacation together with Service coordinator / planner and HoF.
- Identify training requirements for Engineers to ensure correct competencies and soft skills exist in the region and are future proofed.
- First technical support of engineer during their assignment
- Monitor specific KPIs of engineers.
- Monitor, report and support to achieve set KPIs for service department
- Collaborate and support work of other segment in the service department where necessary
- Develop and implement growth strategy in conjunction with the management

**You can help us with these qualifications**:

- Graduate from Senior High School or graduate from Apprentice training or Diploma in Mechanical Engineering
- Very good knowledge of Rotating Equipment or Engine (steam turbines, compressors and expanders, diesel engine )
- Experience in reading drawings, technical documents, instructions, sketches/explanation of details and cross sectional drawings.
- Good Computer knowledge (MS Office, MS Project).
- At least 5 years practical experience on rotating equipment and or engine (steam turbines, turbo compressors, diesel engine)
- Knowledge of local technical standards and directives
- Familiarity & knowledge of turbomachinery or Diesel Engine
- Preferably experience in the field as mechanical supervisor or superintendent
- Fluency in English Language

**That is important to us**:
Contact us

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