Premier Service Manager

2 weeks ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Premier Service Manager (UAE Nationals) (0000JMUA)**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:

- To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with the India Non Resident branches and Global Resourcing teams based out of India.
- Facilitate Premier customer to reach out to the India network to fulfil their needs and thereby support in developing and growing valuable long term relationships with Premier customers. This should be done on a non-solicited basis.
- Drive the above requests to most efficient and effective channel(s) and provide resolutions to Premier customer enquiries, wherever possible.
- Facilitate Premier customers with account opening, through seamless coordination with India Global Resourcing team as per India regulatory requirements. Facilitate Premier customers with account maintenance requests, by coordinating with the dedicated India Non Resident Centres and Global Resourcing teams based in India and redirect Non Premier customers to PIB / Contact Center or to the concerned branch in India.
- Facilitate all Reverse enquiry requests that have been received from the customer. This should be in compliance Cross Border Marketing guidelines.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- The job holder reports to the Head NRI Services - UAE - Must have a basic understanding of local market conditions and competitor activity
- The role is positioned within the Premier segment of the WPB business
- The role involves working in a face to face customer environment and acting as a key point of contact for Premier customer enquiries and resolutions
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience **- Bachelor’s degree is must to obtain visa in UAE
- Previous experience in Premier Wealth Management sales & service
- Strong understanding of HSBC Group across key business areas, including HSBC International Personal Banking services and Offshore
- Knowledge of core products, account opening systems and Customer Relationship Management system
- Knowledge of appropriate Branch operational procedures
- Money Laundering Awareness
- Knowledge of Regulatory and compliance issues as required locally
- Understand the details of all cross border rules and regulations.
- Comprehensive understanding of the Premier proposition and products, along with the ability to communicate these effectively to customers
- Excellent interpersonal and customer service skills, including strong telephone skills
- Excellent communication skills (oral & written) in English
- Excellent planning and organizational skills and computer literacy
- Skills to understand and adhere to policies and regulation.
- Methodical and organized, a lateral thinker with well developed time management skills
- Strong decision making skills and proven ability to manage own time
- A self-starter who is able to work under mínimal supervision and takes initiative in dealing with day-to-day challenges and issues
- Ability to manage and support Premier customer contact activity
- Excellent sales identification and referral skills - Teamwork and collaboration skills

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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