Executive Operations and Sales Coordinator

2 days ago


Dubai, United Arab Emirates Freight Forwarding and Logistics Company Full time

Hiring for Customer Service Executive - Freight Forwarding Agency (Dubai) Position Overview:
**Responsibilities**:
Customer Support:

- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Provide accurate information about freight forwarding services, shipment status, and pricing.

Shipment Coordination:

- Coordinate with internal departments, shipping lines, airlines, and logistics partners to ensure timely and efficient movement of goods.
- Track shipments and provide updates to customers.

Documentation:

- Prepare, review, and process necessary shipping and customs documentation.
- Ensure compliance with local and international regulations for freight forwarding.

Problem Resolution:

- Handle customer complaints and disputes professionally, providing effective solutions.
- Proactively address potential service delays and communicate them to clients.

Relationship Management:

- Build and maintain strong relationships with clients to encourage repeat business.
- Gather customer feedback to improve service quality.

Qualifications and Skills:

- Minimum 2 years of experience in the freight forwarding industry is mandatory
- Strong knowledge of freight forwarding operations, including sea, air, and land transport.
- Proficiency in preparing and handling shipping and customs documentation.
- Excellent communication skills in English (Arabic knowledge is a plus).
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and freight management software is preferred.

**Salary**: AED 2,500 to AED 4,500 per month, depending on experience.
- Immediate joiners are a plus.

Work Location: Dubai, UAE
- If you meet the above qualifications and are passionate about delivering exceptional customer service in the freight forwarding industry, we invite you to apply.

How to Apply:
*

**Requirements**:

- Bachelor's degree in Business Administration, Logistics, or a related field
- Proven 02 Years experience in operations and sales coordination, exclusively in the freight forwarding industry
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite and logistics software
- Knowledge of international trade regulations and customs procedures
- Ability to work in a fast-paced environment and adapt to changing priorities

**Benefits**:

- Competitive salary and Allowances
- Health insurance
- Annual Leave Paid (30 days)
- Air Ticket
- Professional development opportunities

Come aboard our team and become a vital part of a
dynamic and expanding company in the logistics industry. If you seek a
fulfilling and challenging career with ample opportunities for growth, look no

**Job Types**: Full-time, Permanent

Pay: From AED2,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Notice period with cureent employer

**Education**:

- Bachelor's (preferred)

**Experience**:

- Freight & Logistics: 2 years (required)

**Language**:

- English (preferred)

**Location**:

- Dubai (preferred)

Application Deadline: 16/12/2024
Expected Start Date: 01/01/2025



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