Executive Operations and Sales Coordinator
2 days ago
Hiring for Customer Service Executive - Freight Forwarding Agency (Dubai) Position Overview:
**Responsibilities**:
Customer Support:
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Provide accurate information about freight forwarding services, shipment status, and pricing.
Shipment Coordination:
- Coordinate with internal departments, shipping lines, airlines, and logistics partners to ensure timely and efficient movement of goods.
- Track shipments and provide updates to customers.
Documentation:
- Prepare, review, and process necessary shipping and customs documentation.
- Ensure compliance with local and international regulations for freight forwarding.
Problem Resolution:
- Handle customer complaints and disputes professionally, providing effective solutions.
- Proactively address potential service delays and communicate them to clients.
Relationship Management:
- Build and maintain strong relationships with clients to encourage repeat business.
- Gather customer feedback to improve service quality.
Qualifications and Skills:
- Minimum 2 years of experience in the freight forwarding industry is mandatory
- Strong knowledge of freight forwarding operations, including sea, air, and land transport.
- Proficiency in preparing and handling shipping and customs documentation.
- Excellent communication skills in English (Arabic knowledge is a plus).
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and freight management software is preferred.
**Salary**: AED 2,500 to AED 4,500 per month, depending on experience.
- Immediate joiners are a plus.
Work Location: Dubai, UAE
- If you meet the above qualifications and are passionate about delivering exceptional customer service in the freight forwarding industry, we invite you to apply.
How to Apply:
*
**Requirements**:
- Bachelor's degree in Business Administration, Logistics, or a related field
- Proven 02 Years experience in operations and sales coordination, exclusively in the freight forwarding industry
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite and logistics software
- Knowledge of international trade regulations and customs procedures
- Ability to work in a fast-paced environment and adapt to changing priorities
**Benefits**:
- Competitive salary and Allowances
- Health insurance
- Annual Leave Paid (30 days)
- Air Ticket
- Professional development opportunities
Come aboard our team and become a vital part of a
dynamic and expanding company in the logistics industry. If you seek a
fulfilling and challenging career with ample opportunities for growth, look no
**Job Types**: Full-time, Permanent
Pay: From AED2,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Notice period with cureent employer
**Education**:
- Bachelor's (preferred)
**Experience**:
- Freight & Logistics: 2 years (required)
**Language**:
- English (preferred)
**Location**:
- Dubai (preferred)
Application Deadline: 16/12/2024
Expected Start Date: 01/01/2025
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