Learning & Development Manager

3 days ago


Dubai, United Arab Emirates Tiffany & Co. Full time

**What’s inside the Blue Box?**
Tiffany & Co. is an international hallmark of quality, and our careers are no exception. We are now hiring for a Learning & Development Manager for the Middle East & Africa cluster to train, coach and reinforce key behaviours that create the Tiffany & Co. client experience. You will observe and coach client-facing team members to ensure the service standards are consistently high, and brand excellence is demonstrated at all aspects of the client interaction. You will support and develop Tiffany & Co. brand ambassadors who are knowledgable about Tiffany products, have a strategic approach to selling and client development, and provide world-class service and brand loyalty.

You will also manage and deliver core programs and curriculums, modifying tools and resources to meet the Middle East & Africa cluster needs.

**Your role in the Tiffany Legacy.**
Reporting to the Retail and Trade Director, you will be responsible for:
In-store coaching on the Tiffany client experience
- Monitor and observe daily client interactions in the boutique and debrief by sharing strengths and areas for improvement to the coachee as evaluated against product knowledge, selling skills, service and luxury essentials.
- Recommend and support short and long term solutions to closing performance gaps.

In-store coaching of the Store Leadership Team
- Coach and develop sales leadership skills across the market and partner with the Retail & Trade Director to align on development opportunities.
- Reinforce & coach the store leadership team on impactful communication, people development and coaching skills, to ensure a productive environment in line with Tiffany & Co. cultural values.

Deliver Training Programs
- Deliver Tiffany Curriculum programs to achieve learning and performance goals across the business (for both retail and non-retail).
- Provide evaluations for post-training endeavors (surveys, follow-up, correspondence, analysis) to demonstrate ROI.
- Partner with corporate support teams to design and develop training classes and materials to fill identified training needs or curriculum gaps for the Middle East & Africa Cluster.
- Ensure training content is market relevant, and manage the of translation of training material and production of support tools to meet business needs.
- Provide follow-up to Global Management Programs.
- Deliver Sales Leadership Program to Store Management Teams.

Reporting/Tracking
- Partner with store management and HR to identify high potentials; monitor and coach the sales team independantly on their individual targets and debrief sales figures in real time.
- Use metrics, KPIs, reports and measurements to ensure program efficacy, efficiency and success.
- Keep management updated on all coaching conversations, and action plans in a timely manner.
- Compile all training data for LMS reporting & training attendance recording.
- On-going measurement and evaluation of programs' effectiveness and efficiency.
- Provide insights and business feedback on coaching activity conducted in the cluster for local Management.

Program/Project Administration
- Partner with the regional Learning & Development Director on content development.
- Establish cross-functional partnerships to consolidate 360 business understanding and drive cluster priorities and goals.
- Develop store specific training plans to achieve service standards and sales goals.
- Partner with HR and Retail Management to compile and roll-up talent assessments and identify and support the development plans.
- Create project plans, document delivery timelines, resource requirements, budget oversight and deliverables. Coordinate program/project logistics.
- Supplier negotiations and establishing local business connections.

**Blue Box. White Ribbon. That’s a wrap.**
To be the next Learning & Development Manager to join our team, you will have:

- BA/BS degree required.
- 5 years Learning & Development experience in a luxury/ jewellery retail company.
- Excellent communication skills.
- Excellent interpersonal skills in dealing with stakeholders and industry peers.
- Creativity, team spirit & sense of initiative.


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