Team Lead Customer Contact

2 months ago


Dubai, United Arab Emirates IC SOLUTIONS Full time

**_Job Description:_**:

- Operational management of a team_
- Active in the broad KPIs department and accessibility_
- Increasing the use of digital channels to increase digital adoption_
- Discover and give substance to the development needs of your team members and know how to strengthen the team with the right dialogue_
- Create a respectful and trust-based collaboration within MT DBS to optimize performance, improve quality and increase engagement_

**_ Job Requirements:_**:

- You are an experienced contact center manager who can work well together. You are focused on achieving agreed objectives, but also on continuously improving and challenging objectives._
- You are a decisive, people-oriented, results-driven leader who stimulates cooperation and development_
- The operational management of teams makes your heart beat faster_
- You are a strong personality who can strengthen the MT through a positive critical attitude and is a sparring partner for colleagues_
- You are self-aware, stress-resistant and have a helicopter view_



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