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Workshop Service Advisor

2 months ago

Dubai, United Arab Emirates Galadari Motor Driving Centre Full time

Explanation of the of job to be carried as recorded in job card.
- Ensure pre-acceptance inspection is carried our thoroughly for any damages & valuable left inside car received.
- Record inspection results on check sheet and verify the same with customer and get customer acknowledgement.
- Check vehicle servicing history if it has been carried out as per company policy.
- Fill in customer and vehicles information in company database.
- Ensure customer complaints written on check in sheet report
- Writes a brief description of the customer’s concern on card to help the technician locate the problem.
- Prepare repair estimate obtain customer approval after detailed explanation.
- Ensures quality procedures are followed first time itself giving leaving no scope for errors.
- Ensure that the job assigned is completed within stipulated period as communicated to the customers.
- Keep customers posted on the progress and on the delivery schedule.
- Ensure customer is aware on any changes in estimation, explain the reason, cost and time needed.
- Perform quality test as per protocol including test drive of the vehicle.
- Update customers once vehicle is ready for collection.
- Prepare proforma invoice and explain customer on the charges applied.
- Any other duties as and when required by the Management.

**Salary**: AED3,000.00 - AED4,000.00 per month

COVID-19 considerations:
yes

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