Service Advisor for Workshop
2 weeks ago
Automotive Service Advisor Job Description:
- Greet and develop an ongoing relationship with customers
- Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through
- Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc
- Set up service appointments that align with the customer and technicians' schedules
- Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration
- Provide customers with information on part warranties and potential savings
- Maintaining uptodate knowledge about their employer's range of services and contacting customers to update them about offers and promotions
- Identify repeat repairs in customer's best interest
- Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
- Write and verify accurate repair orders and include supporting documentation
- Supervise cleaning and preparation of new and used vehicles, test drive vehicles
- Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup; Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
- Help customers care for and maintain their vehicles; Maintaining positive customer relationships to ensure repeat business.
- Generate monthly reports on business performance and present to the CEO and GM
- Provide new ideas to promote the business and assist in sales and marketing as and when required
Skills Needed
- Automotive Knowledge and experience in UAE
- Strong communication skills verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time.
- Must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
- Good listening skills
Time management
- Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly
- Team work
- Handle customer complaints in a calm and patient manner
Pay:
AED3, AED5,000.00 per month
Experience:
- automotive service insdurty: 5 years (required)
- automotive advisor: 3 years (required)
License/Certification:
- UAE driving license (required)
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