Srm Intern

**Job Description**:
At **General Motors **we pride ourselves on designing, building and selling the world's best vehicles. We are seeking a new generation of visionaries to help launch bold engineering and business initiatives, and shape new directions for General Motors.

As an **Intern **you will gain hands-on career specific experiences to maximize your real-world potential. Collaborating on innovation challenges, interacting with Industry leaders, attending cross-functional networking events and volunteering for community service activities.

In this role you will support the Digital Services Experience team in the smooth execution of 1:1 personalized CRM communications through customer focused initiatives by coordinating with internal teams and external agencies, monitoring key platforms and assisting in ideation efforts to enhance Member engagement and subscriptions.

Other responsibilities include:

- Coordination: Coordinate with the Design, CRM, and WhatsApp agencies, ensuring smooth communication and timely execution of ongoing tasks.
- Initiative Monitoring: Oversee the timely deployment of weekly scheduled initiatives, ensuring all communications are sent out on schedule & testing of new channels.
- Dashboard Monitoring: Regularly check the pre-paid dashboard for performance metrics, promptly reporting any errors or discrepancies to the relevant teams.
- Case Management: Track and monitor assigned marketing cases by Advisors, ensuring issues are addressed and resolved efficiently.
- Package Management: Update and manage win-back and pre-paid packages for applicable Members.
- Collaboration: Work closely with extended teams to support ongoing projects and product launches, providing necessary assistance and coordination.
- Ideation: Assist in the development and execution of SRM strategy initiatives, contributing to brainstorming and planning sessions.

Required experience:
Preferably Sales or Advertising & Marketing background with a key interest in CRM and Customer focused comms.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

**Equal Employment Opportunity Statement **: