Female Branch Manager

5 months ago


Dubai, United Arab Emirates You Baby Studio Full time

Transform You + Baby Studio into the most loved and trusted photography community by elevating photography services and offerings to the highest standards. Inspire the team to deliver outstanding customer service and sales performance, supporting the studio through effective processes and policies for long-term revenue growth.

**Responsibilities**:
**Client Experience**:

- Promote studio values and support the team.
- Coach on KPIs and ensure studio coverage.
- Motivate and follow up with clients.
- Use feedback tools for improvement.
- Encourage digital tools for personalized service.

**Sales**:

- Achieve and drive KPIs.
- Enforce and improve sales techniques.
- Balance and hit sales targets.

**Operations**:

- Maintain studio cleanliness and operations.

**Business**:

- Support GM with market insights.
- Propose strategies and action plans.

**People**:

- Motivate and develop the team.
- Recruit, train, and manage performance.
- Facilitate meetings and ensure team engagement.
- Proven experience in customer service for a minimum of 5 years.
- Experience managing a minimum of 20 people.
- Strong leadership skills and high emotional intelligence.
- Ability to analyze business reports, identify trends, and react quickly to business needs.
- High sense of urgency and ability to work independently, making effective decisions in a timely manner.
- Experienced with CRM platforms.
- Proficient in sales techniques.
- Ability to train the team and develop their growth plans.
- Ability to build and maintain client relationships and network.
- Ability to resolve client complaints independently.
- Passion for working with children.
- Languages: English (fluent); Russian or Arabic is a great benefit.

**Experience**:

- Customer Service: 4 years (required)

**Language**:

- English (required)


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