Hire Desk Specialist

3 weeks ago

Dubai, United Arab Emirates Black Pearl Consult Full time

Our client specializing in aerial hydraulic platforms is urgently recruiting qualified a highly experienced Hire Desk Specialist to be assigned in the Dubai Office.

Key Responsibilities as follows:

  • Collaborate closely with rental desk teams to execute all tasks within the "rental cycle" encompassing transport logistics telematics monitoring and hire desk operations administration including account release requests with credit control team.
  • Ensure timely and accurate data management by the rental desk team in platforms such as Insphire/Netsuite and other agreedupon data management tools.
  • Utilize effective communication channels (phone email verbal system) for both internal and external machine rentalrelated requests adhering to correct processes to minimize waste and duplication.
  • Prepare hire agreements and dispatch them to customers following up on hire agreements and LPOs (Local Purchase Orders) prior to machine delivery.
  • Ensure all required rental documents including rental agreements delivery notes/collection notes and LPOs are accurately completed filed and updated in the system.
  • Handle customer inquiries promptly updating the customer inquiry log and liaising closely with commercial and technical staff for job coordination.
  • Schedule IPAF training or familiarization sessions as required by clients or account managers filing completed familiarization certificates afterward.
  • Provide occasional reporting and KPIs to the operations manager pertaining to rental desk functions as needed.
  • Monitor and communicate customer damage details to the technical team for the creation of damage advice notes and customer notification.
  • Assist the commercial team in achieving targets for rental revenue new customers acquisition ontime machine rentals inquiry generation and system documentation.
  • Coordinate and maintain Net Promoter Score (NPS) feedback from each customer postrental agreement completion.
  • Assist in gathering evidence and records for the Damage Claim process including photos damage reports advice notes and other relevant documents liaising with relevant team members as necessary.
  • Conduct cold calling to passive customers to win back/reactivate customer accounts.




Requirements
  • Candidate must have experience in Sales administration or logistics with profound knowledge of Excel functions like V look up sort pivot table basic formulas
  • Bachelors degree or diploma in engineering or management.
  • At least 3 years of relevant experience in a related field.
  • Demonstrated leadership and supervisory skills.
  • Enthusiastic and selfmotivated individual capable of working independently.
  • Strong team player with excellent communication and people management abilities.
  • Proficient in negotiation techniques.
  • Computer literate with advanced proficiency in MS Office applications.


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