Customer Service Officer

1 month ago


Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time
  • Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  • Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  • Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
  • Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.
  • Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.
  • Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Also coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.
  • Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
  • Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
  • Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair, gift card sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants/ customers.
  • Ensure that the assigned Shopping Malls always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Customer Service Supervisor/Team Leader for a timely resolution.


  • Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge ofthe AMBU operating assets (shopping centre’s) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...


  • Sharjah, United Arab Emirates AQCA Full time

    We are seeking a presentable Arabic and English speaking female, detail-oriented and customer-focused individual to join our team as an Customer Service Executive The individual should have good communication, customer relation and problem solving skills who can executes jobs in an accurate, systematic, efficient and timely manner. **RESPONSIBILITIES** -...

  • Customer Service

    1 month ago


    sharjah, United Arab Emirates Baalbaki Chemical Industries Full time

    Category:Supply ChainCareer Level:Experienced (Non-Managerial)Experience:5 YearsRequired Qualification:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related fieldRequires Traveling:NoSalary:Salary Not disclosedSalary Type:Per MonthTotal Vacancies:1Skillslogisticssupply chain managementor a related...

  • Customer Service

    4 weeks ago


    sharjah, United Arab Emirates Baalbaki Chemical Industries Full time

    Category:Supply ChainCareer Level:Experienced (Non-Managerial)Experience:5 YearsRequired Qualification:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related fieldRequires Traveling:NoSalary:Salary Not disclosedSalary Type:Per MonthTotal Vacancies:1Skillslogisticssupply chain managementor a related...


  • Sharjah, Sharjah, United Arab Emirates AQCA Full time

    We are seeking a presentable Arabic and English speaking female, detail-oriented and customer-focused individual to join our team as an Customer Service Executive The individual should have good communication, customer relation and problem solving skills who can executes jobs in an accurate, systematic, efficient and timely manner.RESPONSIBILITIES Manage...


  • Sharjah, United Arab Emirates KSP Full time

    **Position: Customer Service Representative** **Experience: 3-6 years** **Qualifications**: - Bachelor's degree or equivalent experience in relevant field. - Excellent communication skills, both verbal and written. - Strong interpersonal skills and the ability to build rapport with customers. - Problem-solving abilities to address customer inquiries and...


  • Sharjah, United Arab Emirates bankfab Full time

    Full-time - Sub Division: FAB Islamic Finance and NHL - Division: Consumer Banking Group - UAE **Company Description**: - First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with...

  • Customer Service

    3 weeks ago


    Sharjah, United Arab Emirates Aram group company Full time

    Real Estate experience is essential - minimum of 1 year. - Excellent time management skills and ability multi task. - Competent user of Microsoft Office packages. - Maintenance of CRM system, including regularly contacting owners to confirm property availability. - Fluent in written & spoken English. - Arabic speaking desirable. - Excellent follow-up skills...


  • Sharjah, United Arab Emirates DUBAI INTERNATIONAL AIRPORT Full time

    Requirements **Proven working experience in retail cashier or sales ** Strong communication and time management skills **Customer satisfaction - on professional with a passion for service quality and excellence. **Outgoing, creative, positive attitude and eager to share the desire to deliver service standards and values with guests and associates.** Pay:...

  • Customer Service

    3 weeks ago


    Sharjah, United Arab Emirates Aram group company Full time

    "ONLY LOOKING FEMALE CANDIDATE" - Real Estate experience is essential - minimum of 2 year. - Excellent time management skills and ability multi task. - Competent user of Microsoft Office packages. - Maintenance of CRM system, including regularly contacting owners to confirm property availability. - Fluent in written & spoken English. - Arabic speaking...

  • Customer Service

    1 week ago


    Sharjah, Sharjah, United Arab Emirates DR AMAL ALQEDRAH MEDICAL CENTER Full time

    Full Job DescriptionJob briefWe are looking for a female Receptionist and call center to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.What does a Receptionist do?As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support...

  • Customer Service

    1 week ago


    Sharjah, Sharjah, United Arab Emirates Baalbaki Chemical Industries Full time

    Category: Supply Chain Career Level: Experienced (Non-Managerial) Experience: 5 Years Required Qualification: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 1 Skills logistics supply chain management or a related...

  • Customer Service

    1 week ago


    Sharjah, Sharjah, United Arab Emirates Baalbaki Chemical Industries Full time

    Category:Supply ChainCareer Level:Experienced (Non-Managerial)Experience:5 YearsRequired Qualification:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related fieldRequires Traveling:NoSalary:Salary Not disclosedSalary Type:Per MonthTotal Vacancies:1Skillslogisticssupply chain managementor a related...


  • Sharjah, United Arab Emirates Bait Al Kandora Full time

    **Responsibilities**: - Provide accurate and timely information to customers regarding products, services, and company policies - Resolve customer complaints and issues efficiently and effectively - Maintain a high level of professionalism and customer service excellence at all times - Collaborate with other departments to ensure customer satisfaction and...


  • Sharjah, United Arab Emirates Al Huzaifa Furniture Full time

    **Role Description** This is a full-time on-site role as a Customer Service Executive at Al Huzaifa Furniture in Sharjah. The role involves handling customer complaints and queries, providing solutions, and ensuring customer satisfaction. The Customer Service Executive would also be responsible for managing customer service and...


  • Sharjah, United Arab Emirates Olympus Trading LLC Full time

    1. Data Entry cum Customer Service Representative / Data Analyst Sales Support 2.Females only 3. Preferred - with Husband Visa 4. Job Location - Emirates Ind City, Al Sajaa - Sharjah 5. Industry - Marble Producer Dealer Roles & Responsibilities 1. Perform general office duties like answering phones, and ordering supplies, filing documents 3. Establish...


  • Sharjah, United Arab Emirates Reesh Beauty and Health Full time

    We are seeking a skilled and organized individual to join our team as a Secretary/Customer Service Representative. In this role, you will be responsible for providing administrative assistance to our team while delivering exceptional customer service to our clients. *Responsibilities:* - Manage incoming calls and route them to the appropriate department or...


  • Sharjah, United Arab Emirates Al Jeel Al Thahabi Auto Maint Workshop Full time

    **Job Title: Customer Service Representative and Billing Coordinator** **Responsibilities**: - Generate accurate invoices and customized quotations promptly. - Communicate with customers via various channels, addressing inquiries and scheduling appointments. - Maintain organized customer files and job cards, uploading them onto the garage management software...


  • Sharjah, Sharjah, United Arab Emirates Al Huzaifa Furniture Full time

    Role DescriptionThis is a full-time on-site role as a Customer Service Executive at Al Huzaifa Furniture in Sharjah. The role involves handling customer complaints and queries, providing solutions, and ensuring customer satisfaction. The Customer Service Executive would also be responsible for managing customer service and support.Qualifications...


  • Sharjah, Sharjah, United Arab Emirates Bait Al Kandora Full time

    Responsibilities: Provide accurate and timely information to customers regarding products, services, and company policies Resolve customer complaints and issues efficiently and effectively Maintain a high level of professionalism and customer service excellence at all times Collaborate with other departments to ensure customer satisfaction and resolve...