Telecommunication Agent

4 weeks ago


Dubai, United Arab Emirates ALL - Accor Live Limitless Full time
    • Manage and operate the hotel's telephone switchboard efficiently.
    • Answer all incoming calls promptly and professionally, following established protocols and standards.
    • Direct calls to the appropriate department or individual.
  • Guest Services:
    • Provide a warm and welcoming experience to guests during phone interactions.
    • Assist guests with inquiries, requests, and information related to the hotel's facilities and services.
    • Handle wake-up calls, room service orders, and other guest requests through the phone.
  • Communication Coordination:
    • Coordinate with other hotel departments to ensure effective communication and guest satisfaction.
    • Relay messages accurately and promptly between guests and hotel staff.
  • Technology Management:
    • Operate and maintain telecommunication equipment and systems.
    • Troubleshoot basic technical issues and escalate problems to the Telecommunications Manager when necessary.
  • Emergency Response:
    • Act as a communication hub during emergencies, ensuring effective and timely dissemination of information.
    • Follow established emergency procedures and assist in coordinating response efforts.
  • Quality Assurance:
    • Uphold high standards of professionalism, courtesy, and efficiency in all communications.
    • Monitor and maintain the quality of phone services to meet or exceed guest expectations.
  • Record Keeping:
    • Keep detailed and accurate records of guest interactions and requests.
    • Generate reports as required by the Telecommunications Manager or other hotel management.

Qualifications

High school diploma or equivalent.

  • Previous experience in a telecommunications or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in using telephone systems and basic computer applications.
  • Ability to remain calm and focused during high-pressure situations.
  • Strong problem-solving skills and attention to detail.


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