Telecommunication Agent

2 months ago


Dubai, United Arab Emirates ALL - Accor Live Limitless Full time
    • Manage andoperate the hotel's telephone switchboardefficiently.
    • Answer all incoming calls promptlyand professionally, following established protocols andstandards.
    • Direct calls to the appropriatedepartment orindividual.
  • GuestServices:
    • Provide a warm and welcomingexperience to guests during phoneinteractions.
    • Assist guests with inquiries,requests, and information related to the hotel's facilitiesand services.
    • Handle wake-up calls, roomservice orders, and other guest requests through thephone.
  • CommunicationCoordination:
    • Coordinate with other hoteldepartments to ensure effective communication and guestsatisfaction.
    • Relay messages accurately andpromptly between guests and hotelstaff.
  • TechnologyManagement:
    • Operate and maintaintelecommunication equipment andsystems.
    • Troubleshoot basic technical issuesand escalate problems to the Telecommunications Manager whennecessary.
  • EmergencyResponse:
    • Act as a communication hub duringemergencies, ensuring effective and timely dissemination ofinformation.
    • Follow established emergencyprocedures and assist in coordinating responseefforts.
  • QualityAssurance:
    • Uphold high standards ofprofessionalism, courtesy, and efficiency in allcommunications.
    • Monitor and maintain thequality of phone services to meet or exceed guestexpectations.
  • RecordKeeping:
    • Keep detailed and accurate records ofguest interactions and requests.
    • Generatereports as required by the Telecommunications Manager or otherhotelmanagement.

Qualifications

Highschool diploma or equivalent.

  • Previous experience in atelecommunications or customer service role ispreferred.
  • Excellent communication andinterpersonal skills.
  • Proficiency in usingtelephone systems and basic computerapplications.
  • Ability to remain calm andfocused during high-pressure situations.
  • Strongproblem-solving skills and attention todetail.


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