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Telecommunication Agent
2 months ago
- Manage andoperate the hotel's telephone switchboardefficiently.
- Answer all incoming calls promptlyand professionally, following established protocols andstandards.
- Direct calls to the appropriatedepartment orindividual.
- GuestServices:
- Provide a warm and welcomingexperience to guests during phoneinteractions.
- Assist guests with inquiries,requests, and information related to the hotel's facilitiesand services.
- Handle wake-up calls, roomservice orders, and other guest requests through thephone.
- CommunicationCoordination:
- Coordinate with other hoteldepartments to ensure effective communication and guestsatisfaction.
- Relay messages accurately andpromptly between guests and hotelstaff.
- TechnologyManagement:
- Operate and maintaintelecommunication equipment andsystems.
- Troubleshoot basic technical issuesand escalate problems to the Telecommunications Manager whennecessary.
- EmergencyResponse:
- Act as a communication hub duringemergencies, ensuring effective and timely dissemination ofinformation.
- Follow established emergencyprocedures and assist in coordinating responseefforts.
- QualityAssurance:
- Uphold high standards ofprofessionalism, courtesy, and efficiency in allcommunications.
- Monitor and maintain thequality of phone services to meet or exceed guestexpectations.
- RecordKeeping:
- Keep detailed and accurate records ofguest interactions and requests.
- Generatereports as required by the Telecommunications Manager or otherhotelmanagement.
Qualifications
Highschool diploma or equivalent.
- Previous experience in atelecommunications or customer service role ispreferred.
- Excellent communication andinterpersonal skills.
- Proficiency in usingtelephone systems and basic computerapplications.
- Ability to remain calm andfocused during high-pressure situations.
- Strongproblem-solving skills and attention todetail.
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