Telesales Agent Medical Center
7 months ago
We are seeking a dedicated and enthusiastic Telesales to join our dental and derma clinic team. As a Telesales agent, you will play a vital role in promoting our dental services and building a strong patient base. Your primary responsibility will be to make outgoing calls to potential patients, provide them with information about our clinic, and schedule appointments.
Excellent communication skills and a friendly demeanor are essential for success in this role.
*Responsibilities**:
- Make outbound calls to individuals who have expressed interest in dental services or have been identified as potential patients.
- Explain the dental services offered by our clinic and answer any questions or concerns they may have.
- Provide detailed information about treatments, procedures, and pricing, ensuring clarity and transparency.
- Schedule appointments for interested individuals coordinating with the front desk staff and maintaining an organized appointment schedule.
- Follow up with patients to confirm appointments and send reminders prior to their scheduled visit.
- Maintain accurate and updated records of all telephonic interactions and appointments in the clinic's database.
- Provide exceptional customer service, ensuring a positive experience for all potential and existing patients.
- Collaborate with the marketing team to develop and implement effective telecalling strategies and campaigns.
- Stay updated on the latest dental procedures, treatments, and industry trends to address patient inquiries effectively.
- Handle any complaints or concerns professionally and escalate issues to the appropriate department when necessary.
- Meet individual and team targets for call volume, appointment scheduling, and patient conversion.
*Requirements**:
- High school diploma or equivalent; additional certification in customer service or telemarketing is a plus.
- Proven experience as a telesales or in a similar customer service role, preferably in the healthcare or dental industry.
- Excellent verbal communication skills, with the ability to engage and build rapport with diverse individuals.
- Strong persuasive and negotiation skills to effectively communicate the benefits of our dental services.
- Ability to multitask and prioritize tasks in a fast-paced environment, ensuring efficiency and accuracy.
- Proficiency in using telecommunication systems, CRM software, and other office productivity tools.
- Good knowledge of dental terminology and procedures is desirable.
- Exceptional interpersonal skills and a positive attitude.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Fluent in English (additional proficiency in other languages is a plus).
Join our dynamic team and contribute to improving the oral health of our community. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position.
**Salary**: AED4,000.00 - AED5,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- telemarketer: 3 years (preferred)
**Language**:
- Arabic (preferred)
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