Principal Customer Success Services Engineer

3 weeks ago


Dubai, United Arab Emirates Oracle Full time

Responsibilities:

  • Delivering high quality technical services to Oracle CSS Customers
  • Ensuring adherence to internal methodology, tools and quality standards
  • Identifying required/recommended actions on customers systems as main output of service delivery, based on own knowledge and experience
  • Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
  • Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
  • Active participation on services development
  • Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business results

Technical Qualifications:

  • Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
  • Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
  • OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
  • Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS
  • Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches and OLVM
  • Valuable skills on DevOps, Ansible, Terraform and Oracle Cloud Infrastructure (OCI)

Other Qualifications:

  • University Degree in Computer science or similar
  • Strong English written/verbal communications (French; Spanish or German will be also valued)
  • Self-motivated individual who works well in a team environment
  • Excellent Incident and Problem Management skills
  • Flexibility to visit or work at customer premises
  • Flexibility to travel (~ 25% of the time) in the region (EMEA)
  • Flexibility to be “on-call” as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours
  • Experience in working as part of Global/ Matrixed/ Remote teams
  • Self-driven, ability to work under minimal supervision
  • Excellent Analytical skills


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