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Principal Customer Success Services Engineer
3 weeks ago
Responsibilities:
- Delivering high quality technicalservices to Oracle CSS Customers
- Ensuringadherence to internal methodology, tools and qualitystandards
- Identifying required/recommendedactions on customers systems as main output of service delivery,based on own knowledge andexperience
- Understanding customer requirementsand based on own skills and experience, being able to design theproper architecture using the most appropriate products and designa technical plan to integrate them and implement the technicalsolution.
- Analyzing, troubleshooting andsolving whenever feasible, the issues the customer may face usingOracle products.
- Active participation onservices development
- Active collaboration withother engineers in the team or in other teams, to share knowledge,experiences, and others which can benefit CSS Businessresults
TechnicalQualifications:
- Oracle Sun Solaris OS, Network andCluster Administration, Solaris 8, 9, 10,11
- Oracle Sun Hardware V/T/M-Series SPARC andx86 design, implementation, support
- OVM, Xen,PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start,AI Installer
- Oracle Cloud IaaS: VCN, ADs,Instance, Storage, IAM, LB, and DNS
- OracleEngineered Systems, SuperCluster, Exadata, Private Cloud Appliance(PCA), ZFS Storage and Backup Appliances, InfiniBand Switches andOLVM
- Valuable skills on DevOps, Ansible,Terraform and Oracle Cloud Infrastructure(OCI)
OtherQualifications:
- University Degree in Computer scienceor similar
- Strong English written/verbalcommunications (French; Spanish or German will be alsovalued)
- Self-motivated individual who workswell in a team environment
- Excellent Incidentand Problem Management skills
- Flexibility tovisit or work at customer premises
- Flexibilityto travel (~ 25% of the time) in the region(EMEA)
- Flexibility to be“on-call” as part of a rotating 24x7 supportmodel, shared across team members, covering technical supportoff-business hours
- Experience in working aspart of Global/ Matrixed/ Remoteteams
- Self-driven, ability to work underminimal supervision
- Excellent Analyticalskills
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