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Customer Success Manager Construction Engineering

4 months ago

dubai, United Arab Emirates Oracle Full time
Job Description:Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issues.Works closely with the Account Management and Sales teams to support strategic client initiatives.Manages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.Develops and maintains relationships with senior management across lines of business and third parties.Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.Manages change, risk, issues, and monitors the client status and ‘health’ to support customer satisfaction levels.Advises the customer on effective and efficient ways to use Oracle support services and products, tools, systems, interfaces, and procedures.Manage on-boarding, upgrades, patching and other change management activities for cloud customers.Guide customers through significant service milestones such as upgrades, new releases etc.Drive customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.).Assures and improves the quality of the service, maintaining accurate account information.Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.Assists in the renewal of client agreements and contributes to pre-sales activities where required.Provide generic best practices and industry benchmarking materials via self-service and proactive push communication.Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References program.Identify expansion opportunities via high value relationship with the client.
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