Customer Success Manager

2 weeks ago


Dubai, United Arab Emirates RemoteWorker US Full time


Why work withus?

We're seekingpassionate people to work with us to change the very idea of howpeople use cloud computing. We take pride in making Fortanix agreat place to work. Coworkers recognize great ideas can come fromanyone, and everyone is encouraged to jump in, contribute, and askquestions.

In tackling the hardest problems,we believe that working together will produce bettersolutions.

Fortanix is looking for a CSM toensure customers have a world class experience. As a CSM,you'll be the trusted advisor and primary point of contactfor a portfolio of customers. You'll be responsible forinstrumenting the post-sale customer journey through collaborationwith partners in Customer Success Engineers, Support and Sales.You'll also cultivate and maintain strong relationshipswith customers, ensuring initial value realization as well assuccessful adoption and use of Fortanix’s DSMsolutions.

What you willdeliver:

  • Partner with Fortanix customers toachieve strong returns on customer investment in Fortanix, bydelivering, measuring, and communicating ROI over the customerlifecycle
  • Lead and be accountable for customerretention and customer expansion for all customers in your Book ofBusiness.
  • Partner with Fortanix stakeholders inSales, Product and Engineering to deliver on customerexpectations.
  • Help with customer onboarding andtraining, thus driving adoption.
  • Understandcustomer requirements, challenges, and the business outcomes theyare expecting from their investment.
  • Developand execute account plans with a focus on increasing productadoption new routes to value.
  • Conduct periodicBusiness Reviews to ensure strategic alignment for consistent andtimely collaboration with customers.
  • Be theprimary escalation point for business and technicalissues.
  • In partnership with Success Engineersand Technical Account Managers, be an expert on Fortanix products,customer use cases and platform integrations, while staying currentwith industry trends in crypto, HSMs and confidentialcomputing.

Requirements

MustHave:

  • 3-5+years of experience in Account Management, Customer Success, orTechnical Support Engineering with a successful track record ofexecution.
  • Experience in leading or enablingchange management and product adoption with technical customerpersonas.
  • A knack for learning new technologiesand new products, with the ability to communicate technical detailswith clarity.
  • Demonstrated experience fosteringrelationships with technical and non-technical customerpersonas.
  • Integrity and flexibility: you canpatiently and enthusiastically navigate ambiguity in seekingsolutions to new challenges.

Desirable:

  • Experience working in a globalorganization with customers in differentgeographies.
  • Familiarity with HSM and cryptotechnology. Experience with HSM from another company is aplus.

Benefits

  • Unlimited PTO (it’s betweenyou and your work)
  • Health Insurance, Dental andVision.
  • Friendly culture that brings the bestout of everybody
  • Internetstipend
  • Great working environment, we believethis in its truest form, "Never Doubt that a small groupof thoughtful committed technologists can change the world. Indeed,it is the only thing that ever has" - MargaretMead


  • Dubai, United Arab Emirates JJO Pentester Enterprise Full time

    **Customer Success Manager responsibilities include**: - Sustaining business growth and profitability by maximizing value - Analyzing customer data to improve customer experience - Holding product demonstrations for customers **Job brief** A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects,...


  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...


  • Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...


  • Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...


  • dubai, United Arab Emirates Oilmar DMCC Full time

    Hiring Talent at Oilmar. Imagine the possibilities…Customer Success Manager (Trading Floor Manager):Objectives:Development of trainees and Junior Traders on the trading floor;Customer development and leads;Growing trainees and juniors till the Mid Level;Arranging different projects to motivate traders;Client retention strategies and counterparty engagement...


  • Dubai, United Arab Emirates Jobot Full time

    Qualifications ven work experience as a Customer A minimum of Success Manager, Account Manager, 3 years of experience in Key Account Manager a customer success, Sales Account, enterprise sales Manager, Junior, or solutions architecture role in Account Manager, or relevant role the technology industry.Demonstrable ability Proven track to communicate, record...


  • dubai, United Arab Emirates Aulysius Full time

    About The RoleBuild close long-term client relationships to understand their needs and ensure their success with monday.Keep clients engaged and consistently using your monday.Serve as the main point of contact and liaison between clients and the rest of the monday team.Empower customers to connect their goals and challenges with the solution in monday.Build...


  • Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Build and maintain strong relationships with customers to ensure satisfaction and loyalty. - Serve as the primary point of contact for customer inquiries, issues, and escalations. - Understand customer needs and objectives and identify opportunities for value-added services. - Collaborate with sales, product, and support teams to...


  • Dubai, United Arab Emirates Delta Skills Academy Full time

    **Key Responsibilities**: - Customer Relationship and Operations Management: Serve as the primary point of contact for customer inquiries and registrations, ensuring a seamless and supportive experience. Oversee the smooth administrative operations of educational programs and holiday camps. - Program Support and Guidance: Provide comprehensive support and...


  • Dubai, United Arab Emirates Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...


  • Dubai, United Arab Emirates Jobot Full time

    Qualificationsven work experience as a Customer Aminimum of Success Manager, Account Manager, 3 years of experiencein Key Account Manager a customer success, Sales Account,enterprise sales Manager, Junior, or solutions architecture role inAccount Manager, or relevant role the technologyindustry.Demonstrable ability Proven track tocommunicate, record of...


  • Dubai, United Arab Emirates WEETAZ Full time

    Build and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...


  • dubai, United Arab Emirates Unobox Full time

    The ideal candidate should be able to demonstrate leadership, supervisory and team management abilities to lead a team of customer success staff to provide excellence in customer support practices. Getting an in-dept grip on our services and product would be key to excelling in this domain. The Customer Success Manager must know the in’s and out’s of...


  • Dubai, United Arab Emirates CryptoNewsZ Full time

    Bachelor’s degree in Business, Marketing, or a related field.Proven experience in customer success, account management, or a similar role.Excellent communication and interpersonal skills.Strong problem-solving and strategic thinking abilities.Ability to build rapport and trust with clients.Familiarity with customer success tools and CRM systems.


  • Dubai, United Arab Emirates ManpowerGroup Talent Solutions Full time

    Minimum 2-3 years of experience in a customer success or account management role.Proven track record of building strong relationships and exceeding customer expectations.In-depth understanding of the retail industry (a plus!).Excellent communication, interpersonal, and problem-solving skills.Strong analytical and data interpretation skills.Proficiency in CRM...


  • Dubai, United Arab Emirates Halian uae Full time

    Business Analysis : Listen and understand our customers’ current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.Project Management : Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements...


  • dubai, United Arab Emirates VAP Group Full time

    Skills and Qualifications: Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer success, account management, or a similar role. Excellent communication and interpersonal skills. Strong problem-solving and strategic thinking abilities. Ability to build rapport and trust with clients. Familiarity with customer...


  • Dubai, United Arab Emirates RemoteWorker US Full time

    Why work with us?We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.In tackling the hardest problems, we believe that...


  • Dubai, United Arab Emirates CryptoNewsZ Full time

    Bachelor’s degree inBusiness, Marketing, or a related field.Provenexperience in customer success, account management, or a similarrole.Excellent communication and interpersonalskills.Strong problem-solving and strategicthinking abilities.Ability to build rapportand trust with clients.Familiarity withcustomer success tools and CRMsystems.