Rooms Manager

2 weeks ago


Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Oversee the daily operations of the hotel rooms division, including guest services, housekeeping, and reservations.
  • Ensure high standards of cleanliness, maintenance, and presentation of all hotel rooms and public areas.
  • Coordinate with housekeeping staff to ensure efficient turnover of rooms and timely response to guest requests.
  • Manage room inventory and availability, including reservations, cancellations, and room assignments.
  • Monitor and analyse room occupancy, rates, and revenue to maximize profitability.
  • Train, supervise, and motivate staff to provide exceptional guest service and maintain productivity.
  • Implement and enforce hotel policies and procedures to ensure compliance with industry standards and regulations.
  • Handle guest complaints and resolve issues in a prompt and professional manner.
  • Collaborate with other hotel departments, such as front office and maintenance, to ensure seamless operations.
  • Prepare reports and budgets related to room division performance and expenses.

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