Room Reservations Agent

3 weeks ago


Dubai, United Arab Emirates MARRIOTT International Full time

Position TypeNon-Management

PositionSummary

Process all reservationrequests, changes, and cancellations received by phone, fax, ormail. Identify guest reservation needs and determine appropriateroom type. Verify availability of room type and rate. Explainguarantee, special rate, and cancellation policies to callers.Accommodate and document special requests. Answer questions aboutproperty facilities/services and room accommodations. Follow salestechniques to maximize revenue. Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system. Follow proper escalationprocedures when addressing guest concerns.



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