Rooms Division Manager
3 weeks ago
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world ????????
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ????
- To provide quality line management to all Team Members within Rooms Division
- To undertake regular evaluations within the various departments to ensure that consistency of standards and customer care is met at all times.
- To undertake regular bedroom checks to monitor standards and to plan on-going maintenance programmes.
- To continuously review and implement the operational arrangements in the hotel as set by the brand and by the hotel management.
- To facilitate and communicate strategy to all hotel staff and guests with the help of controls and KPIs to maximize efficiency levels.
- To meet and greet VIP guests on a regular basis.
- To deal with any guest complaints efficiently and professionally to the laid down standards.
- To promote positive working relationships with all staff and management in the Rooms department.
- To ensure that the Rooms departments are fully integrated with the rest of the Hotel and working as a team.
- To hold regular communications with all Rooms Heads of Department and staff to ensure a two ways communication flow.
- Maintain and facilitate the contact with the group leaders and conference organizers.
- To hold weekly housekeeping/maintenance meetings to facilitate daily activities and improvements.
- To maintain and promote friendly working relationships with suppliers ensuring maximum profitability of the agreements.
- To initiate and implement changes to operational standards with the relevant management.
- To ensure that all staff / management are appraised at least annually and set realistic and tangible objectives, including both personal and departmental.
- In conjunction with the Human Resources department, to select, recruit and induct all new staff within the Rooms departments.
- To be involved with the identification of training needs within the department and planning of training priorities. To be fully committed to providing the highest levels of Customer Care to internal and external clients/guests at all times.
- To be fully involved with the Rooms Trainee programme and their development ensuring that their progress is ongoing and monitored at all times. To be familiar with their career expectations and to plan their career progression within the Rooms Department at the Hotel.
- To attend Rooms training meetings to ensure training is planned and directed towards the department's needs.
- To ensure that operating equipment is well controlled and that departments are able to operate to the standard required.
- To ensure that communication within the Rooms Department is to a high standard, two ways and on a regular basis at least including:
- Daily business briefing
- Monthly Head of Department meeting
- Heads of Department hold regular, minuted staff meeting
- To ensure that the Rooms Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
- To ensure that the Rooms Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
- To be responsible for the compilation on time of departmental forecasts/budgets, ensuring set targets/guidelines are achieved.
- To be fully conversant with all Hotel accounting procedures including the use of all computer systems, their capabilities being fully exhausted and ensure compliance of the above at all times.
- In conjunction with the Sales Team, to initiate any sales activity, which will lead to increase in occupancy, Average Room Rate and yield. To be actively involved in all Rooms promotions, internally and externally and ensure good communication within the Hotel.
- To liaise regularly with all other departments in the hotel where necessary.
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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