In Room Dining Manager

3 weeks ago


Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of In-Room Dining
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F&B policies and procedures
  • Ensure all employees have full product knowledge
  • Regularly inspect food & beverage quality
  • Follow established and proper Accounting procedures
  • Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
  • Conduct daily roll calls and ensure employees adhere to grooming standards
  • Develop maintenance schedules
  • Liaise with stewarding on inventory and breakage control
  • Maintain daily log book maintaining clear and concise information on the operations.
  • Establish guest database with preference records of regular guests
  • Schedule employees to maintain Hotel’s service standards within budgeted labour costs
  • Assign responsibilities to subordinates and conduct regular performance checks
  • Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department


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