Senior Customer Service Agent

5 months ago


Ras Al Khaimah, United Arab Emirates MARRIOTT International Full time

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


  • Customer Support Agent

    4 months ago


    Ras al-Khaimah, United Arab Emirates Vendomnia FZCO Full time

    Job Title**:Customer Support Agent** Company**:Vendomnia** Location**:Ras Al Khaimah, United Arab Emirates** Position Type**:Full-Time** About Us: Vendomnia is a thriving e-commerce company dedicated to providing our customers with exceptional products and outstanding shopping experiences. We take pride in our commitment to quality and customer...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

    Job DescriptionJob Title: Telecommunication AgentJob Summary:We are seeking a highly skilled and professional Telecommunication Agent to join our team at Accor. As a Telecommunication Agent, you will be responsible for providing exceptional customer service and ensuring seamless communication within the hotel.Key Responsibilities:Guest Communication: Receive...

  • Team Leader

    2 weeks ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Job DescriptionRole: Customer Service Team Lead - Chat & Online SupportLocation: ADIB - Abu Dhabi Islamic BankJob Purpose:To lead and manage a team of customer service representatives in delivering exceptional customer service and achieving key performance indicators (KPIs) set by senior management.Key Responsibilities:Operational Readiness:Manage and lead a...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    5 months ago


    Ras Al Khaimah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Anantara Hotels, Resorts and Spas. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a memorable stay for our valued guests.Key ResponsibilitiesGuest Service: Provide expert service to...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent (Front Desk) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    4 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent - Front Desk A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent (Front Desk) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International, Inc. as a Reservation Agent in our Call Center.Key Responsibilities:Process all reservation requests, changes, and cancellations in a timely and efficient manner.Identify guest reservation needs and determine the most...

  • Guest Service Agent

    5 months ago


    Ras Al Khaimah, United Arab Emirates Hilton Garden Inn Ras Al Khaimah Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    5 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent (Preferred Chinese Speaking) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...

  • Guest Service Agent

    3 weeks ago


    Ras al-Khaimah, United Arab Emirates MOVENPICK Full time

    **Company Description** Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four...


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Service Agent is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Guest Service Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled and professional Telecommunication Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring seamless communication with our guests and internal departments.Key ResponsibilitiesGuest Communication: Receive and respond to...

  • Reservation Agent

    3 months ago


    Ras al-Khaimah, United Arab Emirates Elevate Project Management Full time

    Urgent Hiring We’re looking for an outgoing and organized reservation sales agent to help manage the high volume of inbound inquiries and close sales with potential clients. **Role Description** This is a full-time on-site role for a Reservation Agent. As a Reservation Agent, you will be responsible for handling reservations, providing excellent...

  • Reservations Agent

    5 months ago


    Ras Al Khaimah, United Arab Emirates DoubleTree by Hilton Resort & Spa Marjan Island Full time

    DescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...


  • Ras al-Khaimah, United Arab Emirates Axalta Coating Systems Full time

    Job Description: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and...