Front Office Manager

1 month ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
  • A hands-on approach with a 'Can-Do' Attitude, actively engaging in all aspects of the Front Office Manager role.
  • A steadfast Commitment to delivering Exceptional Guest Services, approaching every interaction with a genuine Passion for creating Memorable Experiences.
  • A keen ability to think Creatively and find Innovative solutions, assuming full ownership of all duties and tasks assigned.
  • Luxury hospitality experience as a Front Office Manager or in a similar leadership position.
  • A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
  • A Positive, Hardworking, and Outgoing personality, consistently radiating a fun-to-work-with energy that uplifts the entire team.
  • Proven expertise in managing budgets, crafting revenue proposals, and effectively forecasting results within the context of a comparable-sized property.
  • Previous serving experience in a relevant capacity is considered advantageous.
  • A good awareness of industry regulations, the latest industry developments and best practises is beneficial.
  • Fluency in English (written and spoken) is necessary.
  • Proficiency in multiple languages is an added bonus.

Key Responsibilities

  • Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' service promptly, exceeding the highest expectations - all while exuding the ‘Vibe at FIVE.’
  • Utilises Interpersonal and Communication Skills to confidently lead, influence, and encourage others.
  • Leads by example by advocating sound financial and business decision-making, and demonstrating unwavering honesty and integrity.
  • Supervises and manages FIVE Tribe Members with a personalised approach, overseeing all day-to-day Operations with Exquisite Attention to Detail.
  • Understands Team Members' individual roles well enough to perform duties in their absence to ensure a seamless Guest Experience.
  • Establishes and maintains open, collaborative relationships with all FIVE Tribe Members, fostering a Harmonious Work Environment.
  • Ensures that ‘FIVERs’ also cultivate this Camaraderie within the Team and regularly acknowledges and celebrates the achievements of our award-winning FIVE Tribe.
  • Manages the day-to-day Operations with a Focus on providing a Luxurious Experience that exceeds Guest Expectations and creates an Insta-Perfect Impression.
  • Develops Specific Goals and plans to prioritise, organise, and accomplish all responsibilities and duties.
  • Keeps the Front Office Team consistently focused to drive next-level Guest Satisfaction and achieve FIVE’s desired Financial Results.
  • Conducts inspiring Department Meetings and continually communicates a clear and consistent message regarding the Front Office Goals to produce Boundary-Breaking Results.
  • Reviews staffing levels to ensure that Guest Service, Operational Needs, and Financial Objectives are met efficiently.
  • Understands the impact of Front Office Operations on Room, and the overall property's Financial Goals.
  • Ensures property policies are administered fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) while supporting the Peer Review Process.
  • Identifies and analyses Front Office operational challenges and facilitates the development of disruptive solutions to prevent reoccurrence, elevating the ‘FIVE-Star’ Guest Experience.
  • Embraces the FIVE Journey and celebrates the Behind-The-Scenes 'Vibe at FIVE' to rejuvenate and energise the FIVE Tribe.
  • Drives the FIVE Ethos by celebrating exciting announcements, making every ‘FIVER’ feel part of the industry-leading Front Office Team.

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